Front Desk Receptionist

3 weeks ago


Walnut, United States Occho Nail Lounge - Non Toxic Nail Salon Full time

Occho Nail Lounge is the only Non Toxic nail salon in Walnut, CA, committed to transforming customer service into an unparalleled experience. Our salons boast modern designs and a welcoming atmosphere, setting the stage for exceptional nail care and customer satisfaction.

'''Duties'''

We are seeking a highly motivated and customer-oriented individual to join our team as a Front desk receptionist. In this role, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.

**Responsibilities**:

- Answering incoming calls and assisting customers with inquiries or concerns
- Making outbound calls to follow up on customer inquiries or resolve issues
- Providing product information and assistance with booking appointment
- Performing data entry tasks accurately and efficiently
- Upselling products and services to maximize sales opportunities
- Resolving customer complaints or escalating issues as needed
- Analyzing customer needs and recommending appropriate solutions

'''Skills'''

To excel in this role, you should possess the following skills:

- Strong customer service skills with the ability to provide exceptional service
- Excellent communication skills, both verbal and written
- Proficient in data entry with a high level of accuracy
- Ability to upsell products and services to increase sales revenue
- Knowledge of phone etiquette and professional phone mannerisms

**Job Types**: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Expected hours: 25 - 35 per week

Schedule:

- 4 hour shift
- 8 hour shift
- Day shift

Work Location: In person



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