Facility Solutions Manager
3 weeks ago
**Description**
**City Wide Facility Solutions** is actively seeking a **Facility Solutions Manager **(FSM) for our office in Suffolk County, NY.
**As a City Wide Facilities Solutions Manager, you will**:
- Serve as the focal point of contact with clients and perform inspections on all accounts on a scheduled basis to ensure work performed satisfies company and client quality standards;
- Manage, expand, and diversify client relationships with an eye toward potential add-on sales opportunities;
- Train/develop your Night Manager(s) how to work with employees, Service Providers, and crew members to meet/exceed client expectations;
- Implement company policies and procedures associated with client service levels.
- Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
- Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
- Use City Wide’s CRM to organize, schedule, perform and document client inspections, adding extra charges, NM routing, etc.
- Schedule each non-routine activity in client facilities using Outlook.
- Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
- Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
- Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
City Wide is a privately held company that emphasize a dedication to serving others with unparalleled excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support and fun.
**Requirements**:
- Track record of emphasizing and delivering excellent customer service and building strong client relationships
- Solves problems proactively
- Desire to learn and grow professionally
- Works independently
- Prior service industry experience
- Highly detail-oriented and excellent follow-through on commitments.
- Positive and outgoing personality; great at building relationships.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office and knowledge of CRM database.
- Ability to travel on a daily basis to client locations locally.
**Benefits**
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation, Sick & National Holidays)
- 401k Plan
- Vehicle Allowance
- Phone Allowance
- Performance based commission structure
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Hauppauge, New York, United States City Wide Facility Solutions Full timeCity Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our office in Suffolk County, NY.As a City Wide Facilities Solutions Manager, you will: Serve as the focal point of contact with clients and perform inspections on all accounts on a scheduled basis to ensure work performed satisfies company and client quality standards; ...
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Hauppauge, United States City Wide Facility Solutions Full timeJob DescriptionJob DescriptionDescriptionCity Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our office in Suffolk County, NY.As a City Wide Facilities Solutions Manager, you will: Serve as the focal point of contact with clients and perform inspections on all accounts on a scheduled basis to ensure work performed...
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Hauppauge, United States City Wide Facility Solutions Full timeDescription City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our office in Suffolk County, NY. As a City Wide Facilities Solutions Manager, you will: Serve as the focal point of contact with clients and perform inspections on all accounts on a scheduled basis to ensure work performed satisfies company and...
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