Facility Solutions Manager

6 days ago

Hauppauge, United States City Wide Facility Solutions Full time
Job DescriptionJob Description

Description

City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our office in Suffolk County, NY.

As a City Wide Facilities Solutions Manager, you will:

  • Serve as the focal point of contact with clients and perform inspections on all accounts on a scheduled basis to ensure work performed satisfies company and client quality standards;
  • Manage, expand, and diversify client relationships with an eye toward potential add-on sales opportunities;
  • Train/develop your Night Manager(s) how to work with employees, Service Providers, and crew members to meet/exceed client expectations;
  • Implement company policies and procedures associated with client service levels.
  • Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
  • Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
  • Use City Wide’s CRM to organize, schedule, perform and document client inspections, adding extra charges, NM routing, etc.
  • Schedule each non-routine activity in client facilities using Outlook.
  • Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
  • Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
  • Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

City Wide is a privately held company that emphasize a dedication to serving others with unparalleled excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support and fun.

Requirements

  • Track record of emphasizing and delivering excellent customer service and building strong client relationships
  • Solves problems proactively
  • Desire to learn and grow professionally
  • Works independently
  • Prior service industry experience
  • Highly detail-oriented and excellent follow-through on commitments.
  • Positive and outgoing personality; great at building relationships.
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office and knowledge of CRM database.
  • Ability to travel on a daily basis to client locations locally.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Paid Time Off (Vacation, Sick & National Holidays)
  • 401k Plan
  • Vehicle Allowance
  • Phone Allowance
  • Performance based commission structure

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