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Service Manager

3 months ago

Beaumont, United States Roto-Rooter Full time

We are looking for a Plumbing Service Manager to lead our team of enthusiastic, problem-solving service plumbers. Our Service Manager will optimize technician performance to deliver five-star service to our residential and commercial customers.

**Salary: $55,000 - $70,000 + Bonus**
- Annualized bonus plan tied to a multi-year sales and profitability target.
- Relocation assistance available.
- Flexible paid-time off.
- Multiple health and dental plans for you and your family to choose from.
- 401K Retirement Plan with company match.
- Continuous professional development training and supported career growth.
- Company truck, equipment, iPhone, iPad, and uniforms provided.
- Work within an organization that holds an outstanding local reputation.
- Live in a mid-sized city with a low cost of living. Access to great beaches, fishing, and hunting in your off time.

**Responsibilities**:

- Drive service and installation sales by building a team that maximizes each opportunity.
- Meet daily with your team to review service jobs with a focus on close rate, average ticket, options presented, and profitability.
- Monitor the sales performance of your team and identify coaching/training needs as necessary.
- Work with designated dispatchers to line out the daily job board based on capabilities, urgency, and equipment.
- Work with the management team to identify, establish, and carry out technical and soft-skills training needs for the group.
- Create the technician on-call rotation. Monitor and manage overtime hours of the team, approving timesheets weekly. Calculate project pay for install crews.
- Conduct technician counseling and disciplinary sessions.
- Identify manpower needs and work with Human Resources to recruit and hire valuable team members.
- Ride along with technicians on service calls and conduct project site visits.
- Address and resolve customer issues in a same-day manner.
- Be available to your team for coaching and technical support.
- Regularly inspect technician appearance, vehicles, equipment, and stock.
- Participate in manager-on-duty rotations (shared responsibility).

**Qualifications**:

- Minimum 2 years of service plumbing experience with an in-depth knowledge of commercial and residential plumbing systems.
- Proven track record of the ability to build a team of sales-oriented plumbing technicians.
- Training in service plumbing and excavation sales processes, including: sewer replacements, hydro jetting, trenchless repairs, tankless water heaters, and softening systems.
- Plumbing license preferred.
- ServiceTitan experience preferred.
- Excellent leadership skills and a team mentality to enhance productivity and standards of work produced.
- Positive energy and enthusiasm to drive sales and company growth.
- Ability to prioritize, set goals, manage multiple tasks, and handle deadlines.

**Job Type**:Full-time

**Benefits**:

- 401(k)
- 401(k) matching
- Company truck
- Dental insurance
- Health insurance
- Life insurance
- Paid time off

**Schedule**:

- 10 hour shift
- 8 hour shift
- On call

**Supplemental pay types**:

- Yearly bonus

**Ability to Relocate**:

- Corpus Christi, TX: Relocate before starting work (required)

**Work Location**: In person