Business Analyst

1 month ago

Carlsbad, United States Viasat, Inc. Full time

About us:
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do:
We’re looking for passionate, innovative professionals to join our team and connect the world to more. You’ll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning, and provides industry-leading benefits with unmatched opportunities for career growth. Our team is fearless in pursuit of new ideas in our quest to become the world’s first truly global Internet Service Provider. Interested in joining our mission? Take a look at career opportunities at Viasat today.

The day-to-day:

- Analyze, monitor, and audit diverse data to ensure accuracy and integrity, leading data cleanup efforts.
- Maintain updated documentation of Salesforce processes and training materials. Deliver training sessions and materials to onboard new Customer Success Managers (CSM) and sales team members, ensuring ongoing user adoption.
- Provide support for a team of over fifty Customer Success Managers and Business Development leads.
- Create and maintain custom reports and dashboards in Salesforce, offering visibility for key business metrics.
- Assist Salesforce users in generating ad-hoc reports as needed.
- Support finance teams in preparing for quarterly business reviews, annual operations planning, and 5-year strategy planning by ensuring data accuracy in advance of crucial milestones.
- Emphasize data entry responsibilities by accurately inputting and updating information in Salesforce databases.
- Translate business needs into functional requirements through user feedback and personally identified areas for enhancement.
- Collaborate closely with cross-functional teams to identify and implement process improvements and automation opportunities within Salesforce.
- Serve as the primary point of contact for user inquiries, including troubleshooting issues.

What you'll need:

- Bachelor’s degree or higher in Finance, Business Administration, Engineering Management, or related field.
- 2-3 years of Salesforce experience
- 1-2 years Program/Project Management experience
- Exposure to business process creation and optimization
- Strong written and verbal communication skills
- Attention to detail and a commitment to data accuracy

What will help you on the job:

- Experience with Tableau Desktop, SQL, Snowflake, Python, PowerBI
- Previous commercial aviation or in-flight connectivity experience

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