Desktop Support

4 weeks ago


Rockville, United States QUANTUM WORLD TELE SERVICES PRIVATE LIMITED Full time

Field Services / Desk-side Services provides support and resolves end user incidents and requests that cannot be resolved remotely by Service Desk because they require physical presence, advance technical skills or local knowledge which include but not limited to: Diagnose and resolve incidents and problem with equipment and software. Record all events/problems and their resolution in SNOW.

Queue Management Work within established Service Level Agreements (SLA) to ensure timely response to support issues.

Follow established escalation process if needed. Collaborate in the FSO knowledge repository.

Install, configure and/or update authorized software or firmware as per authorized standards. Assist in Hardware asset management.

Warranty support for desktop and laptops. Follow company protocol in the disposal management. Install/reinstall image, rebuild laptops/desktops. Support authorized in-flight projects.

Assist in the technology refresh process. Assist in Crisis response activities. Willingness to learn and support new technology.

Assist with hand-on training of new hires. Follow company logical and physical security protocol, to minimize risk to customer and company.

Follow authorized workflow. Provide VIP/Executive support as outlines by customer. And other authorized task that fall with in the work scope. REQUIRED KNOWLEDGE AND ABILITIES: 2+ years of experience in a help desk/deskside role, 2 years of Windows 10 experience, MSOffice, Experience troubleshooting PC hardware and software, Experience with Active Directory, Basic networking experience, Ability to multitask and work in a fast pace work environment, Expellant organization skills and attention to details, Ability and willingness to work in a collaborative team environment, Ability and willingness to learn new technology and software, Ability to lift 50 lbs.,

Excellent customer service skills.

(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time

(3.) To adhere to quality standards, regulatory requirements and company policies

(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts

(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

**Job Type**: Contract

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Desktop Support: 2 years (required)
- ServiceNow: 1 year (required)

Ability to Commute:

- Rockville, MD (preferred)

Ability to Relocate:

- Rockville, MD: Relocate before starting work (preferred)

Work Location: In person



  • Rockville, United States LCG, Inc. Full time

    Job DescriptionJob DescriptionLocation: Rockville, MD (Hybrid)LCG is a minority-owned technology consulting firm that has been a trusted partner to more than 40 federal agencies, including 21 of the 27 Institutes and Centers (ICs) at the National Institutes of Health (NIH). For over 25 years, LCG has brought digitization and innovation to the Health and...

  • Desktop Technician

    2 days ago


    Rockville, Maryland, United States TEKsystems Full time

    Our client is in need of a Desktop Technician to provide Tier 2 desktop support services via telephone, deskside, chat, or remote contact. Services supported include hardware, operating systems (Windows and MacOS), storage devices, email, standard end user applications, printers, smart phones/mobile devices, and other standard end user managed tools,...


  • Rockville, United States SeKON Full time

    Job Description Job Description Salary: SeK ON is seeking a Desktop Systems Administrator to support NIH NIDDK IT Services. The Desktop System Administrator Serves as a Tier 3 resource for the NIDDK service desk and computer user community. With over 25 years of experience, SeK ON specializes in providing large-scale health IT programs in support of federal...


  • Rockville, United States SeKON Full time

    SeKON is seeking a Desktop Systems Administrator to support NIH NIDDK IT Services. The Desktop System Administrator Serves as a Tier 3 resource for the NIDDK service desk and computer user community. With over 25 years of experience, SeKON specializes in providing large-scale health IT programs in support of federal government customers including the...

  • Desktop Engineer

    1 day ago


    Rockville, Maryland, United States TEKsystems Full time

    Our client is seeking a Desktop Engineer who will be responsible for preparing, deploying, and managing enterprise desktop software, and managing group policies. Perform maintenance, repair, upgrades, and configuration of hardware, software, and operating systems in an inter-networked environment. Responsible for engineering, building, and creating processes...


  • Rockville, United States Sekon Full time

    Job DescriptionJob DescriptionSalary: SeKON is seeking a Desktop Systems Administrator to support NIH NIDDK IT Services. The Desktop System Administrator Serves as a Tier 3 resource for the NIDDK service desk and computer user community.  With over 25 years of experience, SeKON specializes in providing large-scale health IT programs in support of federal...

  • IT Support Team Lead

    2 weeks ago


    Rockville, United States DLH Full time

    **About Us** DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers...


  • Rockville, United States X Energy, LLC Full time

    DescriptionPosition DescriptionX Energy is seeking experienced professionals to interview for the IT Support Specialist III position. This position is responsible for installation, configuration, monitoring, documentation and troubleshooting of all desktop computers and mobile devices. This includes workstations, monitors, printers, and other peripheral...


  • Rockville, United States SYSARC INCC Full time

    Job DescriptionJob DescriptionSupport Desk/NOC TechnicianWe are a fast-growing Managed Service Provider in the DC area looking for experienced Support Desk Technicians to join our team. We are a small company with a diverse staff, a unique culture promoting teamwork and customer service, who specialize in aligning technology with the business needs of our...


  • Rockville, United States Culture Fits Full time

    Job DescriptionJob DescriptionReports to: Service ManagerGeneral Summary:Level 2 Engineers are strong in all the most common and popular networking technologies. In addition to strong technical aptitudes, backed by at least 1 year of in the trenches experience, this person is a good communicator and a person who can manage well when the client is in a pickle...

  • IT Support Specialist

    1 month ago


    Rockville, United States JSSA Full time

    **Essential Functions**: - Provide on-site support to our offices in Rockville, MD and occasionally in Fairfax, VA - Install, maintain, and repair laptops related equipment and software (Peripherals, printers, mobile devices, softphones, standard/nonstandard software including but not limited to MS O365, EHR, Adobe, etc.) - Provide first line A/V support...


  • Rockville, United States IQ Solutions Full time

    Help Desk Support Specialist Digital Technology Job Type Full-time Description * Serving as the first point of contact for employees seeking technical assistance over the phone or email. * Answering service calls clearly and effectively. * Routing tickets to appropriate team members. * Performing desktop and/or laptop imaging using Windows Deployment...


  • Rockville, United States Innovative Management & Technology Services Full time

    Job DescriptionJob DescriptionCompany Overview:Join a fast-growing company highly experienced in cyber security, cloud computing, virtualization, big data analytics, and project management!  IMTS offers competitive compensation, excellent benefits including tuition reimbursement and employer-contributed 401K, and referral bonuses.  We work with the best...


  • Rockville, United States Innovative Management & Technology Services Full time

    Company Overview: Join a fast-growing company highly experienced in cyber security, cloud computing, virtualization, big data analytics, and project management! IMTS offers competitive compensation, excellent benefits including tuition reimbursement and employer-contributed 401K, and referral bonuses. We work with the best customers on-site at top government...


  • Rockville, United States Innovative Management & Technology Services Full time

    Job DescriptionJob DescriptionCompany Overview:Join a fast-growing company highly experienced in cyber security, cloud computing, virtualization, big data analytics, and project management!  IMTS offers competitive compensation, excellent benefits including tuition reimbursement and employer-contributed 401K, and referral bonuses.  We work with the best...


  • Rockville, United States EnCompass Full time

    **IT Support Specialist** **Rockville, MD, United States Job Location** **- Experience (in Years)** **Full Time Job Type** ** IT Support Specialist** **Job Description** The IT Support Specialist maintains computer operations for EnCompass staff and consultants located in the Rockville and Washington DC offices and works virtually around the globe. The IT...


  • Rockville, United States Human Touch Llc Full time

    **HumanTouch is seeking a System Analyst (Junior Role) in Rockville, MD** You must be resourceful and creative in problem solving, be able to juggle competing tasks simultaneously, and work independently while collaborating with a team. You must be flexible and adaptable to a wide range of tasks and technologies, demonstrating both a depth and breadth of...


  • Rockville, United States George Washington University Full time

    Posting Details I. JOB OVERVIEW Job Description Summary: The Biostatistics Center of the Milken Institute School of Public Health is an off-campus research facility of The George Washington University located in Rockville, Maryland. The Biostatistics Center serves as the data coordinating center for large scale multi-center clinical trials and...


  • Rockville, United States The George Washington University Full time

    I. JOB OVERVIEW Job Description Summary: The Biostatistics Center of the Milken Institute School of Public Health is an off-campus research facility of The George Washington University located in Rockville, Maryland. The Biostatistics Center serves as the data coordinating center for large scale multi-center clinical trials and epidemiological...

  • Computer Specialist

    2 weeks ago


    Rockville, United States Software Professional Solutions Full time

    A Computer Specialist must be able to provide first level desk-side and phone support to users in desktop, laptop, wide area network, wireless and enterprise application support. Serves as an initial point of contact for Help Desk staff and referred work tickets. Demonstrates good written and oral communication skills. Education: Relevant Associates Degree...