Customer Service Representative
2 weeks ago
Job Overview:
We are seeking a Customer Service Representative to join our team. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries.
**Responsibilities**:
- Provide information about products and services
- Assist customers with order placement, modifications, and cancellations
- Upsell products and services to increase revenue
- Conduct outbound calling campaigns to follow up with customers
- Perform data entry to update customer records accurately
**Experience**:
- Previous experience in customer service or sales is preferred
- Ability to analyze situations and provide effective solutions
- Strong multitasking abilities and attention to detail
- Familiarity with CRM systems for managing customer interactions
- Bilingual proficiency for assisting multilingual customers is advantageous
Pay: $20.00 - $21.00 per hour
Work setting:
- In-person
Work Location: In person
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