Resource Manager

2 weeks ago

Phoenix, United States Infoblox Full time

It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way.

We are looking for a Resource Manager to join our Professional Services team in the United States, reporting to the senior director of Global Professional Services. In this role, you will be responsible for assigning Professional Services engineers, project managers, and subcontractors to customer-facing engagements, considering the needed resource skill set, availability, and project scope. This is an exceptional opportunity to join a growing, successful, and innovative organization. At Infoblox, you will be able to thrive in a unique work environment that emphasizes career growth, excellence, innovation, and collaboration.

**What you’ll do**:

- Build and maintain a resource skill set matrix of Professional Services engineers, project managers, and subcontractors, tracking their expertise in various technologies and engagement types
- Manage and analyze key metrics such as billable and total utilization, high demands skills and engagement models, time to staff, overtime work, etc.
- Analyze capacity and resource allocation to ensure effective and efficient delivery of projects
- Review, refine, and implement best practice methods, tools, and procedures to optimize resource management across Infoblox Professional Services Foster excellent relationships with the Professional Services team and serve as a trusted advisor to Professional Services leadership

**What you’ll bring**:

- 5+ years of experience as a resource manager in a fast-paced and growing professional services organization in a SaaS company or a software delivery company
- Deep familiarity with all aspects of professional services operations, from deal closure, through project delivery, billing, and project closure
- Experience working with and staffing subcontractors in professional services engagements and managing and tracking resource skill sets
- Solid leadership skills and the ability to inspire and motivate cross-functional teams
- Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.
- Proven experience working with global teams across multiple cultures, time zones, departments, and functions
- In-depth understanding of project management methodologies and tools
- Demonstrated problem-solving skills, process-driven mindset, resourcefulness and experience driving organizational change, behavior and mind set
- Ability to structure and process qualitative or quantitative data and draw insightful conclusions
- Bachelor’s degree or equivalent required; master’s degree preferred, RMCP certification perferred

**What success looks like**:
After 6 months, you will
- Become familiar with Professional Services offerings, operations, and processes.
- Understand the current processes and tools of the resource management activities and the Professional Services operations team.
- Foster outstanding relationships, trust, and collaboration with the Professional Services organization.
- Identify opportunities for improvement across processes, tools, and methodologies.
- Understand Infoblox solutions and the sales cycle.
- Become a trusted member to the Professional Services leadership team.

After 1 year, you will
- Build programs and processes to accelerate resource management activities and reporting
- Build programs and processes to improve operational cadence and KPI reporting
- Achieve additional goals as discussed with your manager

**We’ve got you covered**:
Our holistic **benefits** package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our **values** every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers.

**Why Infoblox?**

We’ve created a culture that embraces **diversity, equity, and inclusion** and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product speci

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