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Cafe Supervisor

3 months ago

Phoenix, United States COMONCY Full time

**Responsible for**:Comoncy Esplanade

**Our Mission**
To build relationships within our community by serving them with passion in a hospitable environment while providing food that is honest, consistent and fresh.

**What Makes Us Unique**

You would be joining a team of true restaurant hospitality professionals who are driven by quality, consistency and integrity with everything we do. We provide a positive, professional environment and constantly drive towards excellence. We value each individual team member and take a personalized approach to their growth. These same philosophies are carried through with our guests, vendors and everyone who we interact with. Alliance Hospitality Group is a growing company and we are looking for team members to grow with us.

**Our Concept**
Comoncy opened its doors in 2014 with a clear mission in mind: to provide fast-casual breakfast, brunch and lunch with ingredients sourced locally, sustainably, and organically. We offer artisanal quality roasted beans that are grown ethically and support local coffee farmers.

As a third wave coffee shop, we prioritize ethical and sustainable practices in all steps of the coffee supply chain. Comoncy only uses beans that have been grown and harvested according to these two standards:
1. The beans produce coffee that tastes rich, deep, and fresh.
2. The farmers, processors, transporters, and roasters are being treated and compensated fairly.

**What We Expect**:
**Restaurant Operations Oversight**
- Execute and maintain quality and consistency of food and service with full adherence to standards; to acquire and protect restaurant sales - act with a sense of urgency, be friendly, professional, and engaged.
- Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service.
- Understand the market and surrounding areas (i.e. restaurants, businesses, hotels).
- Regularly measure and evaluate service through company service audits, and leveraging guest/employee feedback.
- Maintain the highest level of safety, security, sanitation, and cleanliness of facility.
- Oversee Repairs & Maintenance.
- Drive all standards in day-to-day operations.
- "Inspire, Inspect, and Inform" restaurant personnel on a daily basis.

**General Executive Management**
- Develop management team to develop people and manage systems.
- Give team meaningful and challenging work assignments.
- Develop hourly staff positions within the restaurant,conduct quarterly restaurant staff evaluations.
- Hire great talent and terminate any member of the staff on an as needed basis.
- Develop plans for continuous improvement in the restaurant's service levels.
- Lead and drive Comoncy's PR, Marketing, and Sales Building efforts/tactics.
- Must firmly confront poor performance while also recognizing and rewarding good performance.
- Maintain good rapport with vendors and have the capacity to work with multiple owner wants and needs.
- Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills.
- Implement efficient and productive systems/processes in all departments (staffing levels, etc.).
- Must be compliant with all Arizona State labor/hiring laws, Department of Health standards, and OSHA standards.

**Financial and P&L Adherence**
- Build a culture of financial responsibility (sales tracking, labor, waste, breakage, PPA, proper tip reporting, manage costs).
- Accurately process and submit payroll.
- Develop, establish, implement, and enforce proper and timely use of waste sheets and labor proforma.
- Control cash, credit, and other receipts by following company cash handling/reconciliation procedures.
- Assist in developing plan to meet or surpass expectations set by P&L projections with an eye toward maximizing efficiency and productivity and holding department managers accountable to budgets.
- Approve/track all spending and prepare any necessary paperwork in a prompt and organized fashion.
- Seek better efficiency and productivity.
- Accountable for costs and budgets.
- Minimum of 3 years of senior leadership experience in a service-oriented position within fast-casual restaurants or coffee shops.
- Strong customer service skills, with the ability to provide personalized recommendations to guests.
- Strong organizational and time management skills with a particular attention to detail.
- Strong food and beverage knowledge.

**We Offer**:

- $20.00 - $22.00 per hour + tips
- Free meal per shift
- Growth & Development opportunities
- Weekends and Nights Off. 8am - 4pm Monday - Friday only
- Complimentary Parking