Mgr Quality Assurance

2 weeks ago

Phoenix, United States LSG Sky Chefs Full time

LSG Sky Chefs, a part of LSG Group is the world’s leading provider of end-to-end on-board products and services._

**Role Purpose Statement**:
The job incumbent is responsible for the implementation, auditing, assessing and training of quality systems within the responsible Customer Service Center (CSC).

**Main Accountabilities**:
Quality
Implement, audit, assess and train quality systems
Provide technical expertise relative to Hazard Analysis and Critical Control Points (HACCP), food safety, sensory and quality evaluations
Track performance and monitor CSC progress objectively weekly based on internal key indicators required by organization, regulatory agencies and customers
Conduct monthly HACCP audits and assess HACCP program compliance by reviewing and analyzing weekly HACCP logs and management checklists to determine consistent fulfilment of required HACCP standard operating
Support CSC leadership with inspection readiness, coach CSC before, during and after all external quality, food safety and sanitation inspections
Supervise delivery and quality assurance of pest control, contract services and supplies
Conduct local vendor audits
Research and respond to all alleged food-borne incidents
Monitor routine microbiological testing program
Implement tools to promote internalization and standardization of quality, food safety and sanitation process
Ensure compliance with customer specifications and quality standards (e.g. Food and Drug Administration (FDA), HACCP etc) and follow up with corrective actions if necessary
Ensure kitchen exceeds customer and LHI standards
Maintain and utilize quality system processes and procedures to impact customer quality
Perform and document periodical and random checks on products and services to ensure quality standards are met
Analyze and reply to quality issues reported by customers
Investigate all food safety incidences, food poisoning etc. and initiate appropriate action and reporting
Quality Reporting
Monitor and prepare reports for the quality management system
Collect and monitor all quality documents (e.g. Chef Table, portion control, equipment handling, ramp-on time and safety performance)
Keep manuals and documentation updated and implement new procedures and rules
Leadership
Ensure that the area of responsibility is properly organized, staffed and directed
Guide, motivate and develop the subordinate employees within the Human Resources Policy
Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
Make the company's values and management principles live in the department(s)
Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
Participate and support company sponsored initiatives such as Global Quality Standards (GQS), HACCP, Lean Manufacturing, Employee Safety

**Knowledge, Skills and Experience**:

- Bachelor’s degree or equivalent experience
- 3-5 years’ experience in related field required
- Effective communication skills
- Strong interpersonal skills
- Drive results
- Attention to detail

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