Technology Access Program Coordinator

3 weeks ago

Somerville, United States Somerville Cambridge Elder Services Full time

**Job Title: Technology Access Program Manager**

**Reports To: Chief External Affairs Officer**

**Department: External Affairs**

**FLSA Status: ( X ) Exempt or ( ) Non Exempt**

**( ) Union or ( X ) Non-Union**

**Position Summary**:
The Technology Access Program Manager is responsible for development and implementation of all aspects of Somerville-Cambridge Elder Service’s Technology Access program, which promotes increased adoption and usage of technology among the Agency’s consumers. The Technology Access Program Manager will engage in community outreach to promote awareness of the program, develop training materials to be distributed to consumers, provide direct technical assistance to consumers through community workshops and one-on-one training sessions, and supervise and support volunteer Technology Coaches. _**This is a grant-funded position, with funding for this program assured through 2024. **_

**Job Responsibilities and Performance Standards**:

- Implement SCES’ Technology Access program, screening referrals and communicating directly with consumers. Conduct home visits with eligible consumers to provide one-on-one training.
- Assist consumers in establishment of home WiFi access, either through existing cable subscriptions or enrollment in basic internet service (utilizing the Affordable Connectivity Program when possible).
- Engage in community outreach efforts to promote awareness of Technology Access program and maintain adequate volume of client referrals and workshop attendance. This plan should focus on increasing internal client referrals and from external community partners.
- Expand upon existing consumer training materials, including resources designed to protect from scams and other internet threats.
- Serve as agency contact for other parties interested in hosting training workshops, and collaborate with hosts to develop and implement programs that meet the needs of their consumers.
- In conjunction with Wellness & Patient Advocate Coordinator (Technology Coach Program Coordinator), develop volunteer training procedures and documentation. Conduct volunteer training sessions.
- Match volunteers with eligible referrals for one-on-one training sessions and provide ongoing supervision and support.
- Review program data, including referral metrics and consumer engagement and feedback to ensure program maintains appropriate roster level and effectively meets the needs of consumers.
- Maintain device (tablet) inventory, including procurement and distribution to consumers.
- Standardize device set-up procedures in order to reduce consumer frustration and confusion, and streamline and optimize consumer experience.
- Provide information, resources and take referrals for agency programs as required by Community Support Services.
- Advocate for/or arrange appropriate service options for individuals when older adults and their family members are unable to do so.
- Conduct in-person visits at the consumer’s home or agreed location to provide community support when needed.

**Professional Standards and Conduct**:
**- Leadership**:Ability to lead, inspire, and empower staff by demonstrating confidence and leadership presence. Passion and commitment to establishing and developing evidence-based programming for individuals to live in the setting of their choice with dignity and for as long as possible.
- **Collaborative and Responsive**: Regularly communicates, follows up, and uses a team-driven approach. Responds thoughtfully and promptly to agency needs, requests, and inquiries; identifies and builds partnerships with key stakeholders. Has excellent organizational and time management skills to meet various deadlines, ensuring closed-loop communication, multi-tasking, and maintaining flexibility to adapt and adjust workload assignments based on various needs.
- **Communication**:Skilled in verbal and written communication, demonstrating the ability to communicate information in various ways to meet diverse styles and cultural backgrounds.
- Critical thinking skills, using logic and reasoning to identify the strengths and opportunities of alternative solutions, conclusions, or approaches to problems.
- **Attendance and Punctuality**: Dependable, punctual, showing flexibility when needed. Attends meetings as needed and is fully present and participates during those meetings.
- Embodies SCES’s core values and shows great integrity, accountability, and professionalism in all interactions. Aids in furthering SCES’s mission and commitment to an inclusive environment.

**Qualifications**:

- Bachelor’s degree.
- Ability to work independently and collaboratively with diverse populations.
- Exceptional time management and organizational proficiency.
- Excellent interpersonal skills.
- Must meet both CORI/SORI and public health screening requirements.
- Bilingual a plus.

**Physical Environment**
- Physical surroundings are comfortable with mínimal exposure to injury or hazards.

**Social/

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