Guest Service Representative

3 weeks ago


Morgantown, United States Holiday Inn - Morgantown Full time

The Front Desk Agent is primarily responsible for, but not limited to, assisting hotel guests and attending to their needs utilizing the highest possible level of guest service. The Front Desk Agent reports to the Assistant General Manager or Front Office Manager and responds accordingly to other hotel managers including the Manager-On-Duty.

**Essential Duties and Responsibilities**
- Comply with all company/hotel standards and policy as established in the team member

handbook.
- Thoroughly completes a daily shift checklist.
- Greets, registers and assigns rooms to guests.
- Issues room key and escort instructions/directions to guests.
- Answers inquiries pertaining to hotel services; registration of guests; recreational facilities in the area; shopping, dining, entertainment and travel directions.
- Responsible for maintaining accurate front desk cash drawers.
- Responds to all guest requests and needs including, but not limited to assisting with luggage and delivering guest amenities as necessary.
- Deposits guests’ valuables in hotel safe or safe deposit boxes.
- Answer and transfer calls promptly and politely in accordance with Prominence standards.
- Makes and confirms reservations.
- Posts charges such as room, food, telephone and guest laundry to ledger.
- Verify daily rate and availability.
- Monitor reservations on sold-out dates.
- Relocate guests to other hotels on sold-out dates, as necessary.
- Receive and sign for mail/UPS/FedEx parcels.
- Conduct a daily bucket check.
- Balance cash banks and shift transactions.
- Monitor cleanliness of lobby and other guest areas; assist with cleaning as necessary.
- Assist with “turning a room over” as necessary.
- Assist with minor engineering duties to include, but not limited to, plunge toilet, change light bulb, assist with internet connection, etc.
- Report all repair needs to the supervisor.
- Attend all mandatory meetings and mandatory hotel functions.
- Complete all required reports, records and/or logs.
- Restock and organize all work areas including Night Audit storage closet.
- Other duties as required.

**Job Type**: Part-time

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance

Shift:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift

Weekly day range:

- Weekends as needed

Work Location: In person



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