Member Services Representative
4 months ago
We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment free zone where a lasting, active lifestyle is built. Our product is a tool. A means to an end. Not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it's all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that's what you need. We need you, because face it, our planet wouldn't be the same without you. You belong
ORGANIZATION OVERVIEW
Title: Member Services Representative
Reports to: Club Manager
FLSA: Non-Exempt
THE OPPORTUNITY
Look no further if you like to have fun, positively impact people, and grow your leadership skills in the coolest place on the planet. Your opportunity has arrived United FP is dynamic, growing and continually evolving. If you thrive in a changing environment and have a passion for people, then United FP may be the place for you. A role with United FP is an opportunity to be a part of something special. If you would love working for a rapidly growing company that changes people's lives for the better each and every day, helps them live healthier, doesn't judge anyone, and supports their communities and the Boys and Girls club, then this may be your dream job
What You'll Be Doing
As a Member Services Representative you are a high energy, positive member of the team providing members with an unprecedented experience and encouraging them in achieving their fitness goals. You will make them feel like family in a clean, judgment-free environment. You will create "raving fans" by delivering +1% customer service, continually engaging and encouraging our members to succeed on their fitness journey.
- You will ensure our club is super clean because our members value this and we're known for that too.
- Finding new and current members to join the fitness trainer in fitness classes.
- You'll impress new and existing members when you introduce them to our Black Card amenities. They're going to want these benefits
- You will help the entire team at the welcome desk checking in our members while providing
greetings and farewells to them. Assist with fun energetic, non-high-pressure tours, as well as member enrollment, and other club responsibilities. - Be a leader Be passionate - love what you do Have fun and invite members to do the same
- Your schedule will vary. Shift could involve any of our hours of operation, including weekends and holidays.
- United FP offers competitive salaries, PF Black Card membership and opportunities for growth.
- Birthdate that confirms you are a minimum of 18 years of age.
- Passion for helping others.
- Understanding the physical demands may involve but are not limited to, communicating, standing, walking, bending, lifting up to 50lbs, reaching, climbing, balancing, kneeling and handling potentially hazardous chemicals.
- On-time dependability because you know people are counting on you.
- High School diploma or GED equivalent.
- Must be able to occasionally lift, push, or pull at least 50 lbs.
- Must be able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twisting, or crouch.
About United FP Management, LLCUnited FP Management, LLC ("UFP") is the largest developer and operator of fitness clubs under the Planet Fitness brand. United FP operates in the High Value Low Price (HVLP) segment of the fitness market and serves 1.1 million members across 192 clubs. UFP is diversely positioned across 14 states - Arizona (44 clubs) and Texas (30 clubs) represent its two largest markets - and multiple market types ranging from urban metro to small markets. The Company was formed in 2016 via the merger of five Planet Fitness franchisee platforms and has grown through consistent organic site development and four additional tuck-in acquisitions. United FP is headquartered in Austin, Texas.
United FP Management, LLC is owned by American Securities, a leading U.S. private equity firm that invests in market- leading North American companies with annual revenues generally ranging from $200 million to $2 billion and/or $50 million to $200 million of EBITDA. American Securities and its affiliates have approximately $23 billion under management and based in New York with an office in Shanghai.
About Planet Fitness
Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women.
Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver's license number) as part of the initial application process.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
JOIN THE CLUB
Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
-
Financial Services Representative
1 week ago
Morgantown, West Virginia, United States Modern Woodmen Full timeAbout the RoleWe are seeking a highly motivated and driven individual to join our team as a Financial Services Representative. This role offers an opportunity to partner with a respected local business and work alongside the Managing Partner and Senior Financial Representative.Key ResponsibilitiesWork with current or new clients to provide them with...
-
Customer Service Representative
1 day ago
Morgantown, West Virginia, United States Bruceton Farm Service, Inc. Full timeCustomer Service Representative Job DescriptionBruceton Farm Service, Inc. is seeking a skilled Customer Service Representative to manage customer petroleum orders and queries. As a key member of our team, you will be responsible for processing orders, resolving customer complaints, and providing exceptional customer service.Key Responsibilities:Customer...
-
Customer Service Representative
1 month ago
Morgantown, United States Lori Vance - State Farm Agent Full timeJob DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Lori Vance - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an...
-
Customer Service Representative
2 days ago
Morgantown, West Virginia, United States Circle K Stores, Inc. Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key...
-
Customer Service Representative
2 weeks ago
Morgantown, West Virginia, United States Staff My Agency Full timeJob SummaryWe are seeking a highly motivated and customer-focused professional to join our team as a Customer Service Representative. As a key member of our State Farm Agent team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and helping our business grow through value-based conversations and...
-
Customer Service Representative
1 week ago
Morgantown, West Virginia, United States BFS Foods, Inc. Full timeJob Summary:The Customer Service Representative is a key member of our team at BFS Foods, Inc. This role is responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Cooperate with and interact in a productive way with fellow employees to ensure a positive and efficient work environment.Be able to work and stand...
-
Customer Service Representative
7 days ago
Morgantown, West Virginia, United States First United Bank & Trust Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at First United Bank & Trust. As a key member of our community office, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a high level of customer satisfaction.Key ResponsibilitiesProvide friendly and courteous...
-
Customer Service Representative
1 week ago
Morgantown, West Virginia, United States Circle K Stores, Inc. Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Greet customers...
-
Customer Service Representative
2 weeks ago
Morgantown, West Virginia, United States Circle K Stores, Inc. Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Greet customers...
-
Customer Service Representative
2 weeks ago
Morgantown, West Virginia, United States TTEC Full timeAbout the RoleWe're seeking a skilled Customer Service Representative to join our team at TTEC. As a key member of our customer experience team, you'll play a vital role in delivering exceptional service to our clients.Key ResponsibilitiesCustomer Communication: Respond to customer inquiries and resolve issues in a timely and professional manner.Product...
-
Customer Service Representative
6 days ago
Morgantown, West Virginia, United States Michaels Stores Full time{"title": "Customer Service Representative", "content": "At Michaels Stores, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive fast and friendly service. Your responsibilities will include:* Providing a seamless checkout experience for customers*...
-
Customer Service Representative
1 week ago
Morgantown, West Virginia, United States TTEC Full timeAbout the RoleWe're seeking a talented Customer Service Representative to join our team at TTEC. As a key member of our customer experience team, you'll play a vital role in delivering exceptional service to our clients.Key ResponsibilitiesCustomer Communication: Respond to customer inquiries and resolve issues in a timely and professional manner.Product...
-
Customer Service Representative
2 weeks ago
Morgantown, West Virginia, United States careermount Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Greet customers...
-
Client Service Representative
2 weeks ago
Morgantown, West Virginia, United States Klie Law Offices, PLLC Full timeJob OpportunityWe are seeking a highly skilled and motivated individual to join our team as a Client Service Representative. As a key member of our sales and support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries in a timely and professional manner.Provide...
-
Client Service Representative
2 weeks ago
Morgantown, West Virginia, United States Klie Law Offices, PLLC Full timeJob OpportunityWe are seeking a highly skilled and motivated individual to join our team as a Client Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries in a timely and professional manner.Provide accurate...
-
Customer Service Representative
2 months ago
Morgantown, United States Staff My Agency Full timePosition Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set. We seek an energetic professional interested in helping our business grow...
-
Customer Service Representative
2 weeks ago
Morgantown, West Virginia, United States West Virginia United Health System Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at West Virginia United Health System. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales growth.Key...
-
Guest Services Representative
2 weeks ago
Morgantown, West Virginia, United States Stonebridge Companies Full timeJob SummaryWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Stonebridge Companies. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key ResponsibilitiesGuest Check-In/Check-Out:...
-
Customer Service Representative
2 months ago
Morgantown, United States Dave Michael - State Farm Agency Full timeJob DescriptionJob DescriptionPosition Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set. We seek an energetic professional interested in...
-
Customer Service Representative
4 months ago
Morgantown, United States Dave Michael - State Farm Agency Full timeJob DescriptionJob DescriptionPosition Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set. We seek an energetic professional interested in...
