Member Services Representative

6 months ago


Morgantown, United States Planet Fitness Full time
THE PLANET FITNESS MISSION

We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment free zone where a lasting, active lifestyle is built. Our product is a tool. A means to an end. Not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it's all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that's what you need. We need you, because face it, our planet wouldn't be the same without you. You belong

ORGANIZATION OVERVIEW

Title: Member Services Representative

Reports to: Club Manager

FLSA: Non-Exempt

THE OPPORTUNITY

Look no further if you like to have fun, positively impact people, and grow your leadership skills in the coolest place on the planet. Your opportunity has arrived United FP is dynamic, growing and continually evolving. If you thrive in a changing environment and have a passion for people, then United FP may be the place for you. A role with United FP is an opportunity to be a part of something special. If you would love working for a rapidly growing company that changes people's lives for the better each and every day, helps them live healthier, doesn't judge anyone, and supports their communities and the Boys and Girls club, then this may be your dream job

What You'll Be Doing

As a Member Services Representative you are a high energy, positive member of the team providing members with an unprecedented experience and encouraging them in achieving their fitness goals. You will make them feel like family in a clean, judgment-free environment. You will create "raving fans" by delivering +1% customer service, continually engaging and encouraging our members to succeed on their fitness journey.
  • You will ensure our club is super clean because our members value this and we're known for that too.
  • Finding new and current members to join the fitness trainer in fitness classes.
  • You'll impress new and existing members when you introduce them to our Black Card amenities. They're going to want these benefits
  • You will help the entire team at the welcome desk checking in our members while providing
    greetings and farewells to them. Assist with fun energetic, non-high-pressure tours, as well as member enrollment, and other club responsibilities.
  • Be a leader Be passionate - love what you do Have fun and invite members to do the same
  • Your schedule will vary. Shift could involve any of our hours of operation, including weekends and holidays.
  • United FP offers competitive salaries, PF Black Card membership and opportunities for growth.
What You'll Bring to the Table:
  • Birthdate that confirms you are a minimum of 18 years of age.
  • Passion for helping others.
  • Understanding the physical demands may involve but are not limited to, communicating, standing, walking, bending, lifting up to 50lbs, reaching, climbing, balancing, kneeling and handling potentially hazardous chemicals.
  • On-time dependability because you know people are counting on you.
  • High School diploma or GED equivalent.
Physical Demands:
  • Must be able to occasionally lift, push, or pull at least 50 lbs.
  • Must be able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twisting, or crouch.

About United FP Management, LLCUnited FP Management, LLC ("UFP") is the largest developer and operator of fitness clubs under the Planet Fitness brand. United FP operates in the High Value Low Price (HVLP) segment of the fitness market and serves 1.1 million members across 192 clubs. UFP is diversely positioned across 14 states - Arizona (44 clubs) and Texas (30 clubs) represent its two largest markets - and multiple market types ranging from urban metro to small markets. The Company was formed in 2016 via the merger of five Planet Fitness franchisee platforms and has grown through consistent organic site development and four additional tuck-in acquisitions. United FP is headquartered in Austin, Texas.

United FP Management, LLC is owned by American Securities, a leading U.S. private equity firm that invests in market- leading North American companies with annual revenues generally ranging from $200 million to $2 billion and/or $50 million to $200 million of EBITDA. American Securities and its affiliates have approximately $23 billion under management and based in New York with an office in Shanghai.

About Planet Fitness

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women.

Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver's license number) as part of the initial application process.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

JOIN THE CLUB

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

  • Morgantown, United States Jason Gallagher - State Farm Agent Full time

    Benefits:Bonus based on performanceCompetitive salaryROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Jason Gallagher - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and...


  • Morgantown, United States Circle K Full time

    Circle K - 3312 University Ave [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...


  • Morgantown, West Virginia, United States West Virginia University Full time

    About the OpportunityThe WVU Hub at West Virginia University is currently seeking a Customer Service Representative to provide comprehensive support services to students, families, and alumni.This position offers a unique opportunity to work in a fast-paced environment, providing expert guidance and counseling to customers. As a key member of our team, you...


  • Morgantown, West Virginia, United States Little Caesars Pizza Full time

    At Little Caesars Pizza, we're looking for highly motivated and skilled Dinner Shift Team Member Representatives to join our team. As a key member of our restaurant staff, you will be responsible for delivering exceptional customer experiences while working in a fast-paced environment.About the Role:We offer an estimated salary range of $15-$18 per hour,...


  • Morgantown, United States Staff My Agency Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set. We seek an energetic professional interested in helping our business grow...


  • Morgantown, United States StaffMyAgency LLC Full time

    Position OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set.We seek an energetic professional interested in helping our business grow through...


  • Morgantown, United States WVU Medicine Full time

    Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. Responsible for entering accurate patient demographic information. Responsible for answering...


  • Morgantown, United States Nuna Baby Essentials Inc Full time

    As innovators of premium baby gear with timeless style, Nuna is a Global Brand, growing exponentially in the US Market.Nuna’s corporate office is nestled in scenic Berks County, PA, within a mile of turnpike exit 298. Our quiet location promises the luxuries of a low-stress commute and a 360 view of nature. Like our high-quality baby gear, our health and...


  • Morgantown, United States Dasco HME LLC Full time

    Job Type Full-time Description SUMMARY: The Rehab Customer Service Representative assists callers, customers, and associates concerning rehabilitation, mobility, or assistive technology products. Processes customer admissions, resolves concerns, verifies purchasing products to specification, and prepares all documentation necessary to properly deliver and...


  • Morgantown, West Virginia, United States Rural King Full time

    Job Title: Retail Security RepresentativeRural King is seeking a highly skilled Retail Security Representative to join our team. As a key member of our firearms department, you will be responsible for providing exceptional customer service, maintaining store safety and appearance, and ensuring the smooth operation of our firearms counter.About the JobThis is...


  • Morgantown, West Virginia, United States WVU Medicine Full time

    About the RoleWe are seeking a highly skilled and dedicated Food Service Team Member to join our team at WVU Medicine.Job SummaryThis role is responsible for preparing and serving high-quality food and beverages to patients, staff, and visitors. The successful candidate will have excellent culinary skills, be able to work well under pressure, and provide...


  • Morgantown, West Virginia, United States Knitwell Group Full time

    About UsLane Bryant is a leading plus-size brand that has been empowering women for over 120 years. Our mission is to provide exceptional shopping experiences that make our customers feel confident and beautiful. As a Customer Specialist, you will play a critical role in achieving this mission by providing outstanding customer service and creating authentic...


  • Morgantown, United States West Virginia United Health System Full time

    Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. Greets walk-in customers and assists with obtaining product needs. Handles sales calls from...


  • Morgantown, United States West Virginia United Health System Full time

    Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. Greets walk-in customers and assists with obtaining product needs. Handles sales calls from...


  • Morgantown, United States Peak Health Full time

    Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. Come join Peak Health where you will help to build a health plan from the ground up as the...

  • Sales Representative

    3 weeks ago


    Morgantown, United States Sleep Number Full time

    Company OverviewSleep Number is a sleep wellness technology leader. For nearly four decades, we have placed sleep at the center of wellbeing, improving over 15 million lives with our Sleep Number smart beds. We are guided by our purpose – to improve the health and wellbeing of society through higher quality sleep. This is exemplified through our 4,000+...


  • Morgantown, West Virginia, United States ShalePro Energy Services Full time

    Job Title: Field Service TechnicianWe are seeking a skilled Field Service Technician to join our team at ShalePro Energy Services. As a key member of our operations team, you will be responsible for ensuring the efficient installation, maintenance, and repair of oil and gas equipment across various sites.Salary: $60,000 - $80,000 per annum, commensurate with...


  • Morgantown, West Virginia, United States Sodexo S A Full time

    Sodexo is committed to creating a better everyday for everyone and building a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate.Job OverviewWe are seeking a reliable and adaptable Catering Service Worker to join our team...


  • Morgantown, West Virginia, United States Diulus Agency Full time

    About Diulus AgencyDiulus Agency is a renowned, publicly traded company with over 70 years of experience in delivering exceptional services.We take pride in our A+ rating from A.M. Best, an independent analyst of companies, which highlights our commitment to meeting client needs over the long term.Why Work With Us?We are seeking a highly motivated Sales...


  • Morgantown, United States United BioSource Full time

    Asa pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation. Embark...