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Field Support Representative, Diagnostics

4 months ago

Baltimore, United States IDEXX Full time

We build some of the most innovative products in the veterinary diagnostic industry, each of which helps keep our pets happy and healthy. The veterinarians that use these tools rely on Field Support Representatives (FSR) to teach them how to make the best use of these machines and to troubleshoot if there are technical issues.

We are looking for people, like you, who are expert communicators, are highly organized, and who treat every customer interaction with empathy and teamwork.

What can you expect?
You can expect to have a dynamic and exciting career with IDEXX that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners. Our day to day consists of meeting new people and building relationships with our customers. Being able to build relationships and work as a positive team player is a must You’ll be challenged every day as you work alongside the best team in the industry. The FSR role continues to evolve to best support our customers’ needs, so you can expect continued growth within your position through comprehensive training programs.

As an FSR you will work closely with your Field Sales Representatives and Customer Support to develop strategies to maintain your Customer Accounts through education and other customer centric solutions. You would install and train the staff in the clinic on the best way to use IDEXX Analyzers (ProCyte, Catalyst One, SediVue) You would also assist with critical customer need visits, providing onsite technical support when things are not going according to plan. No two days will ever be the same. As an FSR you would be expected to visit customers in the field every day; occasionally adjusting your schedule as needed to attend customer events and to accommodate visits to emergency practices.

The Field Support Representative positions are field based. You will work and travel from a home office. You would utilize a wide array of programs to plan and strategize your customer visits enabling you to serve as a true IDEXX Ambassador and to be viewed by your customers as a trusted advisor. You would be accountable for managing your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth.

We are always on the lookout for great Veterinary Technicians We are currently having conversations with people who might like to join our IDEXX team in the future or would like to get more information about Field Support Careers at IDEXX.

What do you need to succeed?
Being able to build relationships with all personalities is a must You also must enjoy life. This is a fun and fulfilling job. It may come across stressful at times, but it really is fun, and our team is amazing You would get to visit some amazing towns and places as you work.
To be successful in this role you will need to possess a minimum of three (3) years veterinary clinic experience with a training and/or leadership background strongly preferred.
You can effectively communicate and collaborate with customers, management, and peers.
You need to be able to build strong customer and peer partnerships that allow you to gain confidence and trust from others easily.
Essential to success are the ability to plan and prioritize work in a dynamic environment and make quality, timely decisions.
It is imperative that you have effective listening skills that are utilized to discover customer needs to adapt your approach and demeanor to different situations.
You must be comfortable learning and using technology such as computers, tablets and Smartphones. Computer networking experience is a plus

Key Traits for Success as a Field Support Representative with IDEXX:
Enthusiastic Attitude
Persistence
Ethical
Self-Awareness
Authenticity
Emotional Intelligence
Relationship Oriented
Self-Motivated

**Shift info/travelling**:
Weekend hours and weekday overtime may be required.
Overnight travel required.

**Requires up to 75% travel**:
5 Days of Car Travel per week
6-8 Days of Overnight Travel per month
Varies by Region
Valid Driver’s License required

**Physical Demands and Work Environment**:
Regularly required to stand and sit for extended periods; extend and reach with hands and arms; and use hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools.
Occasionally required to climb, balance, bend, stoop, kneel or crouch.
May be required to lift, move and carry up to 60 pounds.
Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus.
Hearing acuity sufficient to effectively communicate with customers and Employees via telephone and in person.
Ability to communicate verbally on phone and in person.
Fluency in the English language.
Weekend hours and weekday overtime may be required.
Extensive overnight t