Facility Manager

2 weeks ago

Boston, United States Cushman & Wakefield Full time

**Job Title**

Facility Manager

**Job Description Summary**

This position has managerial oversight of a portfolio of client facilities. The Facilities Manager has overall responsibility for overseeing the implementation of policies, procedures and programs that will assure well-managed, well-maintained buildings and facilities, placing maximum emphasis on leading a staff in the positive response to the concerns and needs of the client, environmental health and safety, and quality programs, in coordination and conjunction with the client's goals and aims. The position is the primary liaison with the local client and leads staff in the coordination of services and activities, financials, vendors, and workforce needed for current and future needs of the building and operations. This position has heavy financial responsibility and no direct management of maintenance staff.
- Ensure the day-to-day operations of all services in scope in the facilities,
- Manage all contracts to ensure they are reviewed on a regular basis and are bid out as required; verify that invoices match contract pricing
- Supervise all maintenance programs relating to the interior and exterior conditions and appearance of the properties
- Respond positively and promptly to requests from client and occupants
- Prepare, review, and give initial approval and as needed all budgets, reforecasts, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facilities).
- Leads the preparation of accrual reports for their assigned portfolio of properties
- Coordinate the preparation of the annual budget, quarterly reforecast, and business plans
- Oversee the implementation of ongoing contract programs to constantly assess client and occupant needs and to ensure problems are being solved promptly to the mutual benefit of the member, client, and the properties in accordance with contract scope and Service Level Agreements (SLA’s)
- Ensure that all site-specific documentation and reports are completed accurately and on time. Including (and as applicable): Property Information Book, Site Operating Manual, Emergency Procedures Manual, Local Code Compliance Log, ADA Compliance Log, OSHA Log, Safety Meeting Log, Elevator Logs, Vendor Certificates of Insurance, Annual Property Conditions and Year-end Performance Report, and other reports and documentation, as required.
- Assists in the rollout, implementation, and execution of environmental health and safety programs.
- Assists the Maintenance Supervisor and others in the development of Job Safety Hazard assessments
- Assist in the development of capital budgets for the property. This includes contributions towards a five-year plan of maintenance, facility improvement, and cost reduction initiatives
- Collect, analyze, and report statistical data as may be required to provide accurate and current assessment of facility management objectives
- Tracks and report on all key metrics and indicators related to performance of their assigned portfolio
- Work with the Senior FM (Facilities Manager) in developing a strategy to achieve all assigned portfolio metrics and KPIs.
- Work with both the Senior FM and Maintenance Supervisor in implementing processes that ensures all CMMS (Computerized Maintenance Management System) data is entered correctly into the system and that all Technicians are following established protocols.
- Hire, train and motivate facility personnel. Maintain positive staff relations. Conduct or approve performance evaluations for staff
- Thoroughly familiar with the management contract and all requirements contained therein. Ensure field team’s performance to the management contract.

Key Competencies
1. Communication Proficiency (oral and written)
2. Technical Proficiency
3. Problem Solving/Analysis
4. Leadership
5. Teamwork Orientation

6.Compliance

7. Relationship Management
8. Financial Management

9. Ability to multi-task, track numerous deliverables

10. Able to work in a fast-paced environment and capable of adjusting to changing priorities

IMPORTANT EDUCATION
- Bachelor’s degree in Facilities Management, Engineering, Project Management, or Business Administration preferred

Important Experience
- A minimum of 5-7 years of commercial, campus environment, and/or property portfolio management experience required
- Experience in building and managing Operating Budgets
- CMMS/Work Order Management experience, Corrigo preferred
- Experience managing and operating Building Management and Energy Management Control Systems
- Experience in effect team and individual performance

ADDITIONAL ELIGIBILITY QUALIFICATIONS
- Certified Facility Manager (CFM), International Facilities Management Association (IFMA), Building Owners and Managers Association (BOMA) industry certifications recommended; other Engineering, Business or technical training or certifications preferred
- Ability to read and understand construction specifications and blueprints
- Pr

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