Assistant Director, Basic Needs

3 weeks ago

Houston, United States University of Houston-Downtown Full time

**This position is 100% on campus**

Salary Range: $52,981/year or higher, commensurate with experience and/or education

**JOB SUMMARY**

The Assistant Director of Basic Needs performs a range of administrative and programmatic duties in support of the Basic Needs Center which includes the Food Pantry at the University of Houston-Downtown. The Assistant Director oversees the center's services, functions, and activities; provides case management and specialized information related to basic needs to students; and coordinates with campus and community organizations to obtain resources for students to promote student success, retention, and completion.

**DUTIES**
- Leads, supervises, evaluates, and promotes the Basic Needs Center's services and functions
- Addresses and manages care interventions for students who identify as having an unfulfilled basic need
- Manages a care intervention referral tracking system
- Connects students to campus services, programs, resources, and other institutional opportunities to aid in the retention and success of all students
- Develops and coordinates programming for students that promotes holistic wellbeing
- Works with and trains faculty, staff, and administration to address and respond to student concerns and needs
- Researches, builds partnerships with, and connects students to community programs and resources
- Conducts program evaluation and student satisfaction surveys for the development and management of continuous improvement plans and reports

**MARGINAL DUTIES**
- Serves on university and other committees as assigned
- Performs all other duties assigned

**SUPERVISORY** **RESPONSIBILITIES**

**Direct Reports**:

- Full-Time Employees

**Delegation of Work**:

- Regularly assigns work to subordinate(s)

**Supervision Given**:

- Makes final decisions on evaluating employee performance, hiring new employees, disciplinary actions, scheduling work hours, granting time off, and making recommendations on handling employee grievances and complaints

**KNOWLEDGE, SKILLS, AND ABILITIES**

**Knowledge**:

- Knowledge of trends, issues, and accepted practices relevant to higher education, student affairs, student leadership development, and student well-being
- Knowledge of campus and community resources

**Skills**:

- Excellent diplomacy and interpersonal skills
- Excellent customer service skills
- Strong planning and organizational skills, accompanied by strong attention to detail

**Abilities**:

- Ability to provide leadership, direction, and support to direct reports
- Ability to deliver excellent written and oral communication in a manner appropriate to the audience
- Ability to work through processes quickly and prioritize responsibilities
- Ability to synthesize detailed, complex information into clear and compelling recommendations

**WORK LOCATION AND PHYSICAL DEMANDS**

**Primary Work Location**:

- Works in an office environment

**Physical Demands**:

- The position is physically comfortable; the individual has discretion about sitting (80%), walking (10%), standing (10%), etc
- Occasional lifting, pushing, climbing, and pulling may be required
- The work environment involves mínimal exposure to physical risks
- Occasional evening and/or weekend work may be required

EEO/AA

**Qualifications**

**Required Education**:

- Bachelor's degree

**Required Experience**:

- Minimum of three (3) years related job experience

**License/Certification**:

- None Required

**PREFERRED QUALIFICATIONS**
- Experience providing services and support to college students
- Experience working with students in distress and/or unfulfilled basic needs

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