Assistant Director of Operations

1 week ago


Houston, United States Siddons Martin Emergency Group Full time

Under the direct supervision of the Director of Operations this position provides collaboration in departmental planning and progress monitoring. Should possess expertise in performance and operations management to effectively handle delegated responsibilities. Deals with a diverse group of internal and external contacts at all levels of the organization. Independent judgment is required to plan, prioritize, and organize diversified workload, as well as recommend changes in department practices or procedures. This position will complete tasks and duties with the goal of supporting the department in achieving objectives related to productivity, employee satisfaction, and long term projects.

**Essential Functions**:

- Assists in developing and implementing plans and goals for the department, oversees daily operations, and ensures adherence to policies and procedures.
- Assists in, develops, maintains, and updates data management systems for the department. This includes but is not limited to labor tracking, accountability, systems troubleshooting and financial planning.
- Works with the accounting team to maintain inventory accuracy, as well as research any other outstanding issues.
- Organizes and prioritizes large volumes of information. This includes but is not limited to maintaining certifications, the technician program (including bonus payouts), customer satisfaction data, and other continual feedback.
- Acts as a liaison with other departments and outside agencies, including the executive team. Handles confidential and non-routine information and explains/updates/helps create policies when necessary.
- Works independently and within a team on special nonrecurring and ongoing projects. Acts as project manager for special projects, which may include planning and coordinating multiple presentations, disseminating information, gathering, and analyzing data.
- Helps monitor and analyze compliance with policies and procedures. Assists with SOP creation, editing and communication.
- Assists Director of Operations in creating reports and completing projects as needed.
- Helps organize and document events and meetings as needed. Represents the Service Administrative team both internally and cross departmentally where necessary.
- Assists with onboarding and continued education/development in conjunction with upper management.
- Works with upper management to fulfill needs both short and long term.
- Performs other duties as needed.



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