Otisline Seasonal Customer Service Representative

2 days ago

Bloomfield, United States Otis Full time

Date Posted:
2024-04-30

Country:
United States of America

**Location**:
OT325: NSP - BLOOMFIELD, CT 212 WEST NEWBERRY RD, BLOOMFIELD, CT, 06002 USA

OtisLine Seasonal Customer Service Representative

OTISLINE® Otis’ customer care call center has a seasonal (May - September) full time opening for rotating shifts 1st shift the hours are 7:30/8:00am start to 4:30pm/5pm/5:30pm, 2nd shift the hours are 3:30-11:30pm, and split shift the hours are 11:30am-7:30pm. Some weekends and Holidays are required.

OTISLINE® is a unique, quality-driven, customer-focused environment. OTISLINE® employees work directly for Otis, and are experts in the elevator industry. We operate 24 hours a day, 365 days a year to deliver outstanding service to our customers. Commitment and teamwork are important to our customers, mechanics, local offices, and the OTISLINE® team. Location is Bloomfield, CT, however, a hybrid remote work arrangement is an option once fully trained and productive. You will also be able to participate in an incentive compensation program based on your quality and productivity performance.

Essential Responsibilities:

- Receive, document, and process service requests from customers, mechanics, elevator phones and Otis local offices utilizing Salesforce Service Cloud.
- Ensure the timely dispatching of service mechanics and escalate requests to Otis field management as appropriate.
- Work on other tasks as necessary such as, elevator phone programming and continuous improvement activities.

**Requirements**:

- High school diploma
- Must have a dedicated workspace and high speed internet
- Excellent customer services skills, including professional phone etiquette and the ability to handle difficult customers and trapped elevator passengers.
- Excellent communication skills, including speaking, listening and writing as well as attention to detail and the ability to follow standard processes and procedures is a requirement.
- Ability to attain and maintain department performance metrics (such as call handle time, schedule adherence, and quality monitoring).
- Regular attendance, including the ability to start assigned shift on-time, is mandatory.
- Ability to adhere to Otis’ absolutes of safety, ethics and quality.
- Bilingual a plus
- If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.- Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.- You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.- When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.- We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.- Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click- here
- .- Become a part of the Otis team and help us #Buildwhatsnext- ._

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