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Customer Service Representative

3 months ago

Bloomfield, United States Minor Rubber Co., Inc. Full time

Immediate opening for an experienced Customer Service Representative in a busy sales office in Essex County, NJ. Primary responsibilities will be but not limited to:
**Summary of Position**:

- Purchase Order processing
- Manage blanket orders and shipping schedules
- Review Terms and Conditions for acceptability
- Access web portals for PO pickup and processing as required
- Replacement order entry

**Major activities and responsibilities**:

- Review/Enter/Modify Customer Sales Orders
- Prepare customer quotations when required
- Solicit vendor costs as needed
- Manage blanket orders and shipping schedules
- Review Terms and Conditions for acceptability
- Access Customer Online Portals to retrieve new orders, confirm existing orders, effect change orders
- Identify and assess customers’ requirements and follow through to completion
- Build and maintain sustainable relationships with large customer base through thorough, in-depth, open, and interactive communication
- Work directly with customers with issues pertaining to pricing discrepancies, shipping details, and billing and mailing address issues or discrepancies. Non-routine issues are to be discussed with the Sales Manager for directions and proper procedure.
- Act as liaison between the customer and management in the resolution of customer issues/discrepancies.

**Background requirements**:

- Maintain a high level of professionalism with customers, co-workers, and colleagues.
- Excellent verbal and written communications skills required.
- The position calls for the individual to have a keen attention to detail, be energetic, enthusiastic and have a good working knowledge of various computer software systems.

**Additional requirements (if any)**:

- Backup the Inside Sales representatives when needed in order to process PO’s.
- Backup to the Cost Estimating representative where assistance is needed in order to process customer RFQ’s in an expeditious manner.

**Organizational relationship**:

- Reports to Sales Manager

**Benefits**:

- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Prescription drug insurance
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends

**Experience**:

- Customer Service: 1 year (required)

Work Location: In person