Business Systems Analyst

3 weeks ago

South Plainfield, United States PSEG Full time

**Requisition**: 78352

**PSEG Company**: PSEG Services Corp.

**Salary Range**: $ 75,000 - $ 118,700

**Incentive**: PIP 10%

**Work Location Category**: Hybrid

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.

PSEG offers a unique experience to our more than 12,000 employees - we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

**Job Summary**:
**Responsibilities**:

- Responsibilities include:
- Own functional specifications and serve as a functional expert with a deep understanding of business needs on product capabilities by defining business requirements, performing quality assurance & define reporting and alerting requirements
- Own and develop day-to-day relationship with partners, working with them to optimize and enhance integration as well as establish a deep understanding of our customers’ business and functional needs. Provide product expertise in regards to functional needs and processes
- Help Product Owners in the continuous improvement of their products following Agile product development practices and procedures
- Collaborate with other members of the team and provide foundational support of all Service Now (SN) activities
- Align and support with strategic direction of broader IT organization. Contribute to the strategic vision/plans and identify product enhancements that improve customer experience and simplify current landscape
- Facilitate and coordinate external benchmarking/best practice efforts and relationships with other business organizations
- Provide specific contributions as directed by Technology Product Owner
- Work with internal customers, including Operations and other distribution departments to develop tool requirements to achieve core business functions. Conceptualize, design, and communicate solutions to these requirements
- Work collaboratively with cross functional teams in the support and development of data collection, dissemination, and analytics in a multi-faceted reporting environment (PowerBI) for business needs.
- Assess and implement GIS solutions specifically designed to support the restoration management of outages for distribution systems
- Understand distribution as-built model and its relationship and interfaces to other systems such as ADMS/OMS and storm management tools
- Prepare, maintain and administer various reports and systems through MS Office (Word, Excel, Access, Visio, Power Point, Project) as well as SQL, SharePoint and other analytical programming tools
- Design, configure, develop, document and test technology solutions to meet business or technology requirements
- Design, script, configure, test, implement and support software, hardware and systems as required
- Evaluate existing technology solutions and platforms and provides recommendations for improving productivity and performance
- Create process flowcharts, diagrams, and other related documentation
- Support resolution of escalated support tickets
- Travel to various PSE&G locations may be required

**Job Specific Qualifications**:
Required:
- Bachelor’s degree in Information Technology, Computer Science, Computer Engineering or STEM degree with 2-4 years relevant experience within the technology and/or utility field. Without a bachelor’s degree in STEM, you must have 6-8 years of relevant experience within technology and/or utility field.
- Must possess demonstrated leadership skills
- 2+ years business analysis experience with proven experience on small - medium sized, simple projects by documenting requirements, establishing scope, objectives and determining strategy for testing & implementing systems to achieve business goals including: gathering and prioritizing customer requirements and working closely with business functions to ensure customer satisfaction goals are met
- 1+ years proven experience working with project teams to determine implementation and testing strategy
- Work and communicate with a wide range of people - peers, vendors, staff members, broader functional and business leadership, and others. Consistently demonstrate professional, positive,

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