Vice President Content Design

4 weeks ago

New York, United States JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.

As a Vice President of Content Design in [Insert LOB and/or Sub LOB], you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content. Lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams. Leverage your expertise in content design and content architecture and provide guidance and direction in the narrative structure of products and services. Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience. Champion inclusive design and customer experience and contribute to the success of JPMorgan Chase's user experience design efforts.

**Responsibilities**:

- Advocate for the users’ perspective when collaborating with the Agile Design Quad including Product Managers, other Designers and Engineers to plan roadmaps, gather requirements, and structure the work.
- Identify, raise and evangelize new user-led strategies and opportunities with design leaders and within the Quad that have direct business impact and rationale.
- Create high quality content design deliverables and artifacts including but not limited to strategy presentations, customer journeys, future state/art of the possible experiences; Figma boards, prototypes, etc. Educate, socialize and evangelize blueprints across teams.
- Facilitates brainstorming and design sessions to help diverse teams drive towards decisions.
- Participate in customer research, content testing and data insights to refine the content strategy iteratively; and showcase the positive outcomes of content enhancements through data-driven reports to stakeholders.
- Lead the structural content design of product experience (navigation, labeling, flow), incorporating best practices in managing metadata.
- Navigate the organization for content compliance, including legal and accessibility reviews.

**Required Qualifications, Capabilities and Skills**
- Bachelor’s Degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design), or certification from credible bootcamp or similar accelerated learning program, or equivalent work experience.
- 7+ years of experience leading a program of work through full product development cycles in discovery, concepting, prototypes, specifications, and enablement.
- Record of success building content strategies for complex end-to-end experiences in alignment with customer needs and business goals.
- Extensive experience working with brand and copy standards, including style, voice and tone.
- Experience using and leading Design Thinking and Human-centered design methods with cross functional teams.
- Can direct self and others in both planning and structuring the work and executing on expected levels of quality.
- Strong facilitation skills and experience in design thinking employing a variety of methods and techniques to run complex design-led workshops.

**Preferred Qualifications, Capabilities and Skills**
- Advocate for Accessibility Guidelines and Inclusive Design practices.
- Experience working in agile design environments.
- Comfortable with structuring and planning design work for cross-functional teams.
- Able to show how their understanding of technical constraints and opportunities informed design solutions.

**ABOUT US**
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, ge

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