Itm Teller

**Department: Virtual Retail Center Reports to Virtual Retail Center Manager**:
**Employment Status: Full-Time Classification: Non-Exempt**:
**Position Summary**:
**Provides real-time teller assistance to members from a centralized location through video transmission via the Interactive Teller Machine (ITM). Provides professional, prompt, and courteous service and respects members' confidentiality while performing a variety of financial transactions. It is important that Interactive Tellers are comfortable and proficient with technology devices and services and can effectively communicate with members through video in a professional, customer-engaged manner.**:
**Responsibilities**:

- Through video transmission via the Interactive Teller Machine (ITM), processes various financial transactions including, but not limited to, deposits, payments, transfers, and withdrawals. Ensures proper endorsements and identification are obtained and follows Credit Union policies and procedures.
- Works with multiple software programs concurrently to complete transactions and communicates with more than one member simultaneously.
- Provides a high level of professional and courteous service while observing due diligence for validity of transactions.
- Performs end-of-day balancing according to procedures. Adheres to security, audit, and compliance requirements.
- Supports Credit Union growth by recognizing opportunities to promote Credit Union products to meet members' needs.
- Attends job-specific training classes as requested by the manager. This includes but is not limited to completing annual BSA/AML Compliance Training, understanding employees' role in maintaining an effective BSA/AML compliance program, and completing FACT Act Red Flag training.
- Demonstrates a commitment to the culture of PrimeWay by adhering to the G-VALHI promise, by openly contributing to the success of others on the team, and by living by the core values that define the CARING culture.
- Perform other duties as assigned by manager.

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**Knowledge and Skills**:

- Able to prioritize tasks, deal effectively with competing and changing priorities, and meet deadlines. Accurate, detail-oriented, and organized.
- Must be able to work under moderate supervision.
- Able to multitask to serve multiple members simultaneously.
- Good knowledge and understanding of Credit Union products, services, policies, and procedures.
- Must be able to maintain a high level of confidentiality.
- Good knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities. This includes but is not limited to, REG.CC and CTR requirements.
- Must have excellent written and verbal communication skills and interpersonal skills in order to interact professionally and effectively with members via video transmission equipment. Must be comfortable, professional, and friendly on camera.

**Experience**:

- Minimum of 6 months experience in a customer service or similar position.

**Education**
- High school diploma or equivalent.***

**ADA Requirements**

Perform primarily sedentary work with limited physical exertion and occasional lifting up to 5 lbs. Must be capable of climbing/descending stairs in emergency situations. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on a computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.