Community Program Technician Ii

1 week ago

Long Beach, United States City of Long Beach Full time

**DESCRIPTION**

The City of Long Beach, Economic Development Department has an immediate opening for one (1) unclassified, at-will Community Program Technician II to serve as serve as staff for the Department’s BizCare Program. This position represents an incredible opportunity for someone to support the City of Long Beach’s economic recovery efforts. BizCare is a program that connects diverse small businesses to important resources, such as grants, loans, and technical assistance through a proactive, community-based approach to economic and digital inclusion. Under the supervision of the Business Development Officer, the Community Program Technician II for the BizCare program will serve in a support capacity, to facilitate the delivery grant-funded activities including engaging small business owners and entrepreneurs in Long Beach to share information about resources, grants, loans, and programs that can support their businesses:

- BizCare Pop-Ups
- BizCare Outreach Team
- BizCare Partnerships Team

**This position is funded through the Long Beach Recovery Act and is limited term in nature (one-time funding).**

**EXAMPLES OF DUTIES**

Duties of this position may include, but are not limited to:

- Answers phone calls for BizCare Hotline which is open Monday - Friday from 8:00am - 5:00pm.
- Provides in-person assistance through Pop-Ups and outreach visits.
- Provides business owners with up-to-date information and technical assistance to access small business resources, such as grants, loans, and technical assistance that they may be eligible for.
- Communicates with business owners and provides follow up for City programs, services, and resources.
- Tracks small business engagement by filling out BizCare surveys and other forms of data tracking and reporting.
- Supports content creation and sharing of resources and small business stories through Social Media and biweekly Business Brief newsletter.
- Provides administrative/implementation support for City programs such as Small Business Loans and Green Business Certification.
- Works to review and continuously improve customer service.
- May provide clerical and administrative assistance for the Business Development suite of programs, including ongoing support for Small Business Loan, Green Business Certification and Digital Communications.
- May support communications with local partners for collaboration, outreach, and monthly Business Support Partner events.
- May support the coordination of events for promotion of Business Development programs and resources.
- Performs other related duties as required.

**REQUIREMENTS TO FILE**

**MINIMUM REQUIREMENTS**
- High School diploma or equivalent;
- Two (2) years of paid, full-time equivalent professional experience providing technological support or technology related-customer service;
- Willingness to work overtime, weekends, and evenings.

**DESIRABLE QUALIFICATIONS**
- Bilingual skills in Spanish, Khmer, and/or Tagalog.
- Learn, interpret, retain, and communicate technical and complex information, terminology, policies and procedures related to grant programs and compliance.
- Communicate clearly and concisely, both orally and in writing.
- Understand and follow oral and written instructions and procedures.
- Maintain accurate records and files.
- Work independently and/or as part of a team.
- Work effectively with a wide variety of people by consistently exercising tact, good judgment and a pro-active, problem-solving focused communication style.
- Type and enter data accurately.

**SUCCESSFULL CANDIFDATE WILL DEMONSTRATE**
- Excellent organization skills.
- Ability to understand general project management and operations.
- Excellent detail-oriented, hands-on communicator capable of handling multiple deadlines in a fast-paced environment while maintaining effective working relationships at all levels of the organization.
- A general understanding of racial equity and economic inclusion principles, and the needs and challenges of local small businesses.

**SELECTION PROCEDURE**

The City of Long Beach is an **Equal Opportunity Employer**. We value and encourage diversity in our workforce. The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender.

The City of Long Beach intends to provide reasonable accommodations in accordance with the **Americans with Disabilities Act of 1990. **If a special accommodation is desired, or if you would like

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