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Diabetic Team Customer Service Specialist
4 weeks ago
**Job Details**
Bedard Pharmacy & Medical Supplies is hiring a Diabetic Team Customer Service Specialist. This a full-time position, Monday thru Friday, 8:00 a.m. to 5:00 p.m. This position is based in Auburn, ME with the possibility of hybrid remote work after initial training is successfully completed.
**Job Summary**
The Diabetic Team Customer Service Specialist will provide customer service to patients needing diabetic supplies and is responsible for verifying insurance coverage, insurance qualification requirements, and patient responsibility in a timely manner. The Specialist will learn the requirements of the different insurance companies for each of the diabetic supplies and services supplied by Bedard.
**Qualifications**
- High School Diploma or equivalent
- General office skills (computer, typing, fax, filing, and multiple phone line)
- Basic computer skills or experience with Office 365 (Outlook, Teams), NikoHealth, DocuTrack, and DocuSign
- Ability to read and understand medical terminology
- Ability to learn and understand the insurance approval and/or qualification process
- Ability to learn and understand billing protocol, reimbursement requirements, and timely filing
- Ability to maintain confidential information
- Ability to multitask while maintaining accuracy and great attention to detail
- Pleasant professional telephone manner
- Ability to develop and maintain professional, service-oriented working relationships with others
- Problem-solving skills
- Ability and desire to work as a contributing team member
- Minimum diabetic supplies knowledge and one year medical billing experience preferred
**Company Overview**
Bedard Pharmacy & Medical Supplies is a family-run, community business with three major divisions: Bedard Pharmacy, Bedard Medical Equipment & Supplies, and Bedard Senior Care Pharmacy. All three divisions share a commitment to providing quality health care solutions.
If you're looking for an excellent career opportunity, consider joining Bedard. We provide a great work environment, competitive salaries, and exceptional benefits.
**Compensation & Benefits**
- Competitive pay commensurate with education, certifications, and experience
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-term and Long-term Disability Insurance
- Critical Illness and Accident Insurance
- Pet Insurance
- 401(k) with Company Match
- 128 Hours Paid Time Off (PTO)
- 52 Hours Holidays
- Free On-site Gym Membership
Bedard Pharmacy & Medical Supplies is an Equal Opportunity Employer
Pay: $17.49 - $21.20 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Experience level:
- No experience needed
Shift:
- 8 hour shift
- Day shift
- No nights
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- Hybrid work
- Office
Work Location: Hybrid remote in Auburn, ME 04210
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