Manager, Warranty Claims

3 weeks ago

Woodcliff Lake, United States BMW Full time

As an independent group of companies, the BMW Group has a commitment to creativity and breakthrough ideas that goes well beyond the racetrack. In order to continuously create ultimate driving machines, we drive our growth and design excellence by staffing our teams with individuals who are innovative and always looking for the next great idea. If you share our vision and view yourself as an independent, creative thinker, we invite you to join our team in this exceptional role located in Woodcliff Lake, NJ.

**Key Responsibilities**:

- Research and resolve issues that are escalated from the Dealer Network.
- Ensure the throughput of the workload is in accordance with KPI’s.
- Frequently evaluate and appraise the Team’s performance. Coach, counsel, motivate and develop subordinates at every level. Identify and communicate opportunities and strengths.
- Oversee the activity of the claims administration, claims rules and compliance teams to ensure accuracy of analysis that leads to good warranty cost control.
- Define monthly, quarterly, and yearly KPI’s for all claims and processes sections.
- Provide guidance to the Regions and the Dealers regarding proper claim coding, submission, and
correction of warranty claims.
- Oversee the entire Warranty and claim payment process from Dealer submission to claim payment/refusal according to internal procedures and standards.
- Demonstrate agility in defining strategic claims processing during business changes to satisfy the needs of our Dealers, Customers, and AG.
- Manage the overhead and direct cost budgets.
- Prepare and present various reports and presentations to all levels of the organization.
- Tracking of efficiency and accuracy of claims handling from submission through payment/refusal.
- Monitoring and soliciting feedback from partners to identify needs, empower team to bring proposals to be agile in modifying our processes to satisfy the needs of our Dealers, Customers and AG.
- Focus on continuous improvement based on feedback from partners and customers.
- In support of BMW of North America’s business objectives, this position requires regular attendance at a BMW office with remote work capability (hybrid). In-office days may be assigned by the line manager.

**Claim Operations**:

- Develop and implement work instructions to address current claim trends in cooperation with AQ-14.
- Ensure timely, accurate, uniform, and fair processing of dealers’ claims/appeals. (3.2+million claims processed each year) and the correspondences to dealers/regions are in a clear and professional manner.
- Communicate to planning & analysis section with unclear policy & procedures for issues learned from dealer/center interactions.
- Maximize cost savings by using rules efficiencies and process trends.
- Guide claims operations lead to take necessary disciplinary actions for issues identified with claim specialists.
- Define monthly, quarterly, and yearly KPI’s for Recall/Class Action Claim Specialists and Senior Claims Specialists.
- Collaborate with AJNA and C4-US-A-2 to forecast changing workload due to release of recalls and Class Action Settlements.
- Create and execute processes to measure the performance (quantity and quality) of Recall/Class Action Specialists and Senior Claims Specialists.

**Claim Efficiency**:

- Negotiate and define deliverables and KPIs with stakeholders when implementing Robotic Process Automation for full and partial automation.
- Plan and execute efficiencies to support warranty operational processes.
- Adapt, prepare, document, and promote standard operating procedures.
- Support change and technical implementations to adapt to Claim Process Automation.
- Create communications and facilitate interactions between stakeholders to deliver efficient claim payments.

**Motorrad Policy/Planning**
- Oversee Motorrad policy to ensure consistency with BMW/MINI policy.
- Align Motorrad Warranty with AG and establish and manage market specific policies and procedures, guidelines, and programs.
- Create and deliver training content on Motorrad Warranty policy, programs and processes to dealers and internal staff.
- Manage a dealer and field team support function to directly deal with Motorrad policy questions.
- Provide non-repair goodwill reports to Policy Planning Manager for field communications.
- Review all Motorrad service information bulletins for accuracy and ensure inclusion of correct warranty claim information, defect codes, repair instructions, labor operations and FRU allocations.
- Provide analytical support for Warranty Extension data scrubbing to create efficiencies in customer notifications.
- Provide support to write, edit and collaborate on Motorrad Service and Warranty Booklets.
- Create, implement, and provide quarterly virtual webinar training.

**Reporting**:
Create and provide reporting for various Aftersales projects and objectives:

- Repeat Visit Reporting
- Profiles in Achievement/Warranty Simplification Elite KPI

  • Manager, Warranty Claims

    7 days ago

    Woodcliff Lake, United States BMW - Bayerische Motoren Werke AG Full time

    Warranty Claims & Processes Manager will be responsible for setting and steering the Warranty Claim process, validate and verify system rules to ensure manageable workload and proper claim payment. You will oversee the flow of warranty claims from th Manager, Warranty, Claims, Claims Specialist, Operations, Policy, Insurance

  • Commercial Claims Manager

    4 weeks ago

    Lake Mary, United States Frontline Insurance Full time

    Job DescriptionJob DescriptionSalary: SUMMARY The Commercial Claims Manager is responsible for oversight of the claim handlers to achieve timely and effective disposition of claims in accordance with the available coverage and applicable procedures, laws and regulations are followed. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties...

  • Director of Claims

    1 week ago

    Carter Lake, United States Ten Four Truck Insurance Full time

    The Ten Four Insurance team has been around for over 30 years and only focuses on the Trucking Industry. We understand the insurance needs of Professional Truck Drivers and Owners. Join our team at Ten Four Truck Insurance, a leader in competitive commercial trucking insurance! Position Overview: The Director of Claims manages all claims operations....

  • Director of Claims

    7 days ago

    Carter Lake, United States Ten Four Truck Insurance Full time

    The Ten Four Insurance team has been around for over 30 years and only focuses on the Trucking Industry. We understand the insurance needs of Professional Truck Drivers and Owners. Join our team at Ten Four Truck Insurance, a leader in competitive commercial trucking insurance!Position Overview: The Director of Claims manages all claims operations....

  • Director of Claims

    8 hours ago

    Carter Lake, United States Ten Four Truck Insurance Full time

    The Ten Four Insurance team has been around for over 30 years and only focuses on the Trucking Industry. We understand the insurance needs of Professional Truck Drivers and Owners. Join our team at Ten Four Truck Insurance, a leader in competitive commercial trucking insurance!Position Overview: The Director of Claims manages all claims operations....

  • Director of Claims

    2 weeks ago

    Carter Lake, United States Ten Four Truck Insurance Full time

    The Ten Four Insurance team has been around for over 30 years and only focuses on the Trucking Industry. We understand the insurance needs of Professional Truck Drivers and Owners. Join our team at Ten Four Truck Insurance, a leader in competitive commercial trucking insurance!Position Overview: The Director of Claims manages all claims operations....

  • Director of Claims

    2 days ago

    Carter Lake, United States Ten Four Truck Insurance Full time

    The Ten Four Insurance team has been around for over 30 years and only focuses on the Trucking Industry. We understand the insurance needs of Professional Truck Drivers and Owners. Join our team at Ten Four Truck Insurance, a leader in competitive commercial trucking insurance! Position Overview: The Director of Claims manages all claims operations....

  • Vice President of Claims

    3 weeks ago

    Salt Lake City, United States Capstone Search Group Full time

    About the Role Opportunity to join well respected property/casualty insurance company that has built a solid reputation on values of integrity, honesty, hard work, and service to the community. As the Vice President of Claims you will be responsible for overseeing all aspects of the claims operations, ensuring efficient and effective claims processing...

  • Vice President of Claims

    4 weeks ago

    Salt Lake, Utah, United States Capstone Search Group Full time

    About the RoleOpportunity to join well respected property/casualty insurance company that has built a solid reputation on values of integrity, honesty, hard work, and service to the community. As the Vice President of Claims you will be responsible for overseeing all aspects of the claims operations, ensuring efficient and effective claims processing and...

  • Sr. Claims Specialist

    1 week ago

    Lake Worth, United States Advanced Dynamics Corp Full time

    Job DescriptionJob DescriptionThis is a remote position.Job Title: Sr. Specialist, ClaimsClassification: Salaried, Exempt (FTE)Reports To: Director of Risk ManagementLast Modified: 04/29/2024Our client serves as a dedicated strategic partner to government and other clients. We seek to hire people who share our dedication to excellence, our passion for the...

  • Claim Team Manager

    3 days ago

    Crystal Lake, United States State Farm Mutual Automobile Insurance Company Full time

    Skokie, Illinois; Rockford, Illinois; Crystal Lake, Illinois - Claims and Investigation - Regular Full Time - 37196 **Job Description**: **Overview** Build your career at one of the top companies for professional growth in the U.S.! Khakis optional At State Farm we invest in our employees by providing a competitive Total Rewards package: Starting Salary is...

  • Sr. Manager, Distribution

    2 weeks ago

    Woodcliff Lake, United States Tata Consumer Products Full time

    At Tata Consumer Products Ltd, we stand #Forbetter – Planet, Sourcing, Nutrition, Communities. And #ForBetter Opportunities …. Here’s an exciting one!How does this job align to our Strategy?At the core of Tata Consumer Products' business approach lie six strategic pillars that serve as the foundation for its growth and success: Strengthening &...

  • Sr. Manager, Distribution

    3 weeks ago

    Woodcliff Lake, United States Tata Consumer Products Full time

    At Tata Consumer Products Ltd, we stand #Forbetter – Planet, Sourcing, Nutrition, Communities. And #ForBetter Opportunities …. Here’s an exciting one!How does this job align to our Strategy?At the core of Tata Consumer Products' business approach lie six strategic pillars that serve as the foundation for its growth and success: Strengthening &...

  • Sr. Manager, Distribution

    3 weeks ago

    Woodcliff Lake, United States Tata Consumer Products Full time

    At Tata Consumer Products Ltd, we stand #Forbetter – Planet, Sourcing, Nutrition, Communities. And #ForBetter Opportunities …. Here’s an exciting one!How does this job align to our Strategy?At the core of Tata Consumer Products' business approach lie six strategic pillars that serve as the foundation for its growth and success: Strengthening &...

  • Sr. Manager, Distribution

    2 weeks ago

    Woodcliff Lake, United States Tata Consumer Products Full time

    At Tata Consumer Products Ltd, we stand #Forbetter Planet, Sourcing, Nutrition, Communities. And #ForBetter Opportunities . Heres an exciting one! How does this job align to our Strategy? At the core of Tata Consumer Products' business approach lie six strategic pillars that serve as the foundation for its growth and success: Strengthening & Accelerating...

  • Sr. Manager, Distribution

    2 weeks ago

    Woodcliff Lake, United States Tata Consumer Products - USA Full time

    At Tata Consumer Products Ltd, we stand #Forbetter - Planet, Sourcing, Nutrition, Communities. And #ForBetter Opportunities .... Here's an exciting one!How does this job align to our Strategy? At the core of Tata Consumer Products' business approach lie six strategic pillars that serve as the foundation for its growth and success: Strengthening &...

  • Complex Claims Specialist – Architect and Engineer Liability

    3 weeks ago

    Lake Mary, United States CNA Full time

    JOB DESCRIPTION : Essential Duties & Responsibilities: Performs a combination of duties in accordance with departmental guidelines: Manages an inventory of moderate to high complexity and exposure commercial claims by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize...

  • Sr. Manager, Distribution

    2 weeks ago

    Woodcliff Lake, United States Tata Consumer Products - USA Full time

    Job DescriptionJob DescriptionAt Tata Consumer Products Ltd, we stand #Forbetter – Planet, Sourcing, Nutrition, Communities. And #ForBetter Opportunities …. Here’s an exciting one!How does this job align to our Strategy? At the core of Tata Consumer Products' business approach lie six strategic pillars that serve as the foundation for its growth...

  • Senior Claims Operations Analyst

    4 weeks ago

    Lake Zurich, Illinois, United States Crawford & Company Full time

    Excellence In Everything We Touch: Position Summary:   Under the general direction of the Claims Data Operations Manager, the Senior Claims Analyst provides a variety of critical operational support services to the Claim Department, its business partners and its clients related to the handling of returned checks, processing of refunds, escheatment review,...

  • Senior Workers Compensation Claims Adjuster

    3 days ago

    Salt Lake City, United States PMA Companies Full time

    As a member of our claims team, utilize your knowledge of Workers Compensation to independently investigate, evaluate and resolve assigned claims of a more complex nature in order to achieve appropriate outcomes. In this position you will administer and resolve highest risk management expectations claims in a timely manner in accordance with legal statues,...