Claim Team Manager

2 weeks ago

Crystal Lake, United States State Farm Mutual Automobile Insurance Company Full time

Skokie, Illinois; Rockford, Illinois; Crystal Lake, Illinois
- Claims and Investigation
- Regular Full Time
- 37196

**Job Description**:
**Overview**
Build your career at one of the top companies for professional growth in the U.S. Khakis optional

At State Farm we invest in our employees by providing a competitive Total Rewards package:
Starting Salary is $ 100,500.00 - $147,675.00 annually. Because work-life-balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week Salary offered is dependent on skills and qualifications, with the high end of the range limited to applicants with significant relevant experience.

You are also eligible for:

- An annual bonus based on individual and enterprise performance
- Annual merit increases
- 401(k) contribution
- Paid Time Off (PTO), plus: 5 days of Life Leave to take care of yourself and your family, Paid Volunteer Time, and an Annual Celebration Day to celebrate what’s important to you
- Industry leading Tuition Assistance Programs
- Wellness and mental health programs
- Discounts from hundreds of retailers through our Perks at Work program

And more

This position is located near Skokie, Rockford, Crystal Lake, IL and responsible for leading a team who services these zip codes:
60123 60136 60021 60102 60110 60140 60029 60076 60091 60192 60195 60714 60068 60093 60010 60013 60018 60025 60074 60090 60120 60194 60004 60056 60070 60169 60177 60196 60016 60067 60631 60202 60203 60201 60043 60005 60022 60107 60118 60124 60156 60173 60208 60007 60008 60026 60053 60062 60077 60142 60193

Being good neighbors - helping people, investing in our communities, and making the world a better place - is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good

**Responsibilities**

Team Managers are committed to leading and developing our employees to ensure they provide the best service for our customers. This includes:

- First-line management of assigned Claim personnel, which includes hiring, training, coaching, performance management and salary activities
- Review and control of the operation's claim activities including investigations, claim payments, and adjustment expense payments
- Coordinating, communicating, and implementing new Company programs, policies, practices, and procedures
- Ensuring compliance with company procedures, applicable federal/state laws, and legal requirements
- Promoting development of employees within an inclusive environment

**Qualifications**
- Prior leadership experience
- Effective written and verbal communication skills
- Demonstrated leadership behaviors:

- Promote and maintain a relentless focus on the customer when making decisions
- Candidly assess our environment and tackle challenges head-on
- Inspire and energize people to understand and achieve common goals
- Physical agility to allow for: frequent lifting, carrying, and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces
- Experience with Xactimate, XactContents
- A valid driver's license is required

Claims operations and/or call center experience preferred.

Employees must successfully complete all required training, including applicable licensing exam(s), MVRs and background checks required of various state(s).

Visit State Farm Careers for more information on our benefits, locations, and the hiring process

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