Director of Client Services

3 weeks ago

Hampton, United States Hampton University Full time

**Director of Client Services**

**Job description**:
**Job Duties**:

- Oversee the daily operations of the Client Services unit, including help desk services, PC labs, print management, desktop workstation deployment and maintenance.
- Develop and implement key performance indicators (KPIs) to measure the effectiveness of the help desk and other client services.
- Manage software licenses and relationships with vendors. Act as the Division’s inventory manager of technology assets.
- Works intimately with the Office of Human Reosurces to ensure proper on-boarding and off-boarding of personnel.
- Manage IT Title III activities to ensure compliance with federal regulations and achievement of program goals.
- Oversee IT governance initiatives and policies.
- Work with DoIT colleagues to develop and implement communication strategies to keep the user community informed about IT services and initiatives.
- Provide leadership and direction to the Client Services team, fostering a culture of collaboration, communication, and continuous improvement.
- Other activities as assigned.

**Qualifications**
- Bachelor’s degree in computer science, information systems, or related field.
- Minimum of 3 years experience in a leadership role within IT Service Delivery or Client Services.
- Proven experience in managing and supervising a team of IT professionals.
- Strong understanding of higher education IT infrastructure and support needs.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to build and maintain strong relationships with internal and external stakeholders.
- Experience with project management methodologies.

**Preferred Qualification**:

- Master's degree in Computer Science, Information Technology, or a related field.
- Experience managing help desk operations and developing key performance indicators (KPIs).
- Experience with software license management and vendor relationships.
- ITIL certification

**To Apply**:
Please submit a cover letter, resume, and a completed Application for Educational Support Staff Employment to the

Office of Human Resources

Hampton University

Hampton, VA 23668

**To Apply**:
Please submit a cover letter, resume, and a completed Application for Educational Support Staff Employment to the

Office of Human Resources

Hampton University

Hampton, VA 23668
- **No phone calls_
- **As a condition of employment, Hampton University requires all employees to be vaccinated against COVID-19, unless you submit and are approved for a medically contraindicated exemption or religious exemption.**_

Pay: $65,000.00 - $90,000.00 per year

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 3 years

Schedule:

- 8 hour shift
- Monday to Friday

Ability to Relocate:

- Hampton, VA 23669: Relocate before starting work (required)

Work Location: In person

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