Customer Service

2 weeks ago


Houston, United States Buchanan's Native Plants Full time

Reports to: Management Team

Position Purpose:

- Serve as a leader, trainer and mentor to cash team.
- Ensure an efficient and pleasing transaction for each customer.
- Facilitate maximum sales and service by ensuring smooth flowing register lines, accurate cash transactions, complete paperwork, accurate record reports while operating with maximum productivity.

Position Responsibilities:

- Successfully perform all Key Job Responsibilities of the Customer Service/Cashier job description
- Maintain full-time status, weekends required.
- Be proficient enough in cashier skills to assist in training and mentoring new cash team members. Oversee the training of all new cashiers - scheduling should reflect _this_
- Provide leadership daily to cashiers including keeping morale up by helping to deal with any problems, scheduling lunches/breaks, and answering questions
- Be trained as and maintain regular shifts as an opener/closer
- Provide backup for weekly change request and weekly deposit
- Provide feedback for cashier’s evaluations
- Be proficient in closing systems and have at least two closing shifts a week
- Complete phone purchases and fill out all paperwork
- Report any POS issues to Cash Team Leader or Manager on Duty as soon as possible
- Maintain supplies at the registers including forms/documents as well as all other supplies needed to successfully perform cashiering duties
- Maintain regular communication with Managers.
- Delegate duties when possible and necessary
- Oversee the organization of carts at entrance - make sure they are neat, make sure they are distributed in the garden center, make sure they are collected _from_ the parking lot on a regular basis
- Oversee cleanliness and tidiness of the area under and around the tent
- During busy seasons monitor the other cashiers, keep them on task, move them or change duties as you see fit.
- Process Shopify gift card transactions
- This_ is a Full Time position. Health benefits, PTO, 401k and Life Insurance are available

(In Acrobat PDF Format - Opens in a new window)
- Buchanan’s Native Plants of Houston is one of the leaders in the garden center industry and a member of the Texas Nursery & Landscape Association (TNLA).
- Our reputation makes us an employer of choice for gardening professionals and experienced amateur gardeners alike.
- All team members receive training in the latest native plant information and organic gardening techniques. Full-time staff may qualify for vacation and insurance benefits.
- Buchanan’s is a great place to grow._


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