Vulnerable Adult Investigator

4 weeks ago

Chicago, United States JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
The mission of the Global Security (GS) team is the protection of the firm’s people and assets, ensuring the safety and soundness of JPMorgan Chase’s business operations throughout the world. GS works to minimize disruption and threats that undermine our businesses’ ability to serve our customers by staying in front of external and internal risks, screening all new employees, protecting our franchises when needed with thorough investigations, ensuring the safety of business travelers, and working to keep our businesses open during extraordinary situations from weather disruptions to local protests.

As a Vulnerable Adult Investigator you will conduct investigations into reported concerns of financial exploitation involving the firm's elder/vulnerable clients. The position requires an advanced understanding of fraud and risk, working with external business partners and identifying potential control and procedural changes. The incumbent will be responsible for performing investigations in compliance with various reporting requirements, policies, and procedures.

**Investigator Job Responsibilities**:

- Conducts external investigations related to vulnerable adult and elder financial exploitation issues as part of the Vulnerable Adult Investigations Team.
- Gathers thorough and accurate evidence, interviews witnesses and suspects, traces financial transactions, timely documents findings in the case management system, appropriately remediates activity and complies with regulatory requirements.
- Collects and evaluates ideas, technology and industry risks to aid GS’s fraud detection and investigations methodology.
- Works closely with Adult Protective Services and law enforcement related to the regulatory reporting and prosecution of investigations.
- Demonstrates a thorough knowledge of bank operations, policies, and procedures required to facilitate investigations.
- Demonstrates independent decision making and keeps GS management briefed on investigations to include consultation on more complex issues.
- Maintains relationships with peers from law enforcement and regulatory bodies to stay current on issues affecting the firm.

**Required Qualifications, Capabilities and Skills**:

- 5+ years of experience in financial or vulnerable adult related investigations and/or 10 years equivalent banking industry experience
- Good analytical skills with a strong attention to detail
- Ability to effectively multi-task with strong time management and organizational skills
- Good problem solving and issue resolution skills
- Good oral and written communication abilities
- Ability to interact with clients in a professional manner regarding sensitive situations
- Proficient in MS Office tools

**Preferred Qualifications, Capabilities and Skills**:

- Industry recognized certifications such as CFE, CFI, etc.
- Ability to research and analyze bank statements, credit card statements and other financial records.
- Strong leadership skills, showing the ability to not only work independently but also assist the members of your team
- Business-specific skills/certifications will be considered

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as

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