Service Desk Technician
1 month ago
At LightBox, we strive to not only equip confident, data-driven decisions across sectors, but to also enrich lives by bringing people, information, and technology together. As a company with a wide range of clients, we believe a diverse workforce is crucial to success. Our commitment to inclusion across race, gender, age, religion, identity, and experience is the foundation upon which we operate and connect with our customers and the communities in which we work.
With our expertise, we are producing the best available data, workflow tools, technology, and analytics to support everyone making a real estate decision. There has never been a better time to make an impact and we invite you to join us on this journey.
LightBox is a leading provider of data and workflow solutions across commercial real estate and location intelligence. Our solutions deliver the depth, speed and accuracy that enable insights to over 50,000 brokers, 1,000 banks and lenders, 1,000 law firms and 5,000 environmental consulting and engineering firms.
About Us
LightBox is a leading provider of data and workflow solutions across commercial real estate and location intelligence. Our solutions deliver the depth, speed and accuracy that enable insights to over 50,000 brokers, 1,000 banks and lenders, 1,000 law firms and 5,000 environmental consulting and engineering firms.
Position Overview
The Helpdesk Technician role is to provide a single point of contact for end-users to receive support and maintenance within the organization’s end-user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices, infrastructure equipment, and software to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate manner and provide end-user assistance where required.
What you will do and achieve
- Provide support for a variety of end-user devices at our Irvine, OK office.
- Perform onsite and remote analysis, diagnosis, and resolution of complex end-user computer problems and recommend and implement corrective solutions.
- Assist with employee on-boarding and off-boarding key activities including active directory and exchange configuration for new user accounts as well as account deactivation for users exiting the organization.
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required service levels.
- Develop and maintain an inventory of all IT Assets at supported locations.
- Record and manage equipment sent to third-party vendor repair facilities for those devices under warranty or service contracts.
- Work with vendors and corporate procurement team as necessary to procure end-user equipment and peripherals such as laptops, desktops, monitors, headsets, webcams, keyboards, and mice.
- Accurately track instances of equipment failure, repair, installation, modification, and removal.
- Assess the need for performance upgrades to end-user devices based on software technical specifications and implement change as necessary.
- Collaborate with network administrators to ensure efficient operation of the company’s end-user computing network environment.
- Automate key Helpdesk activities such as computer imaging and configuration.
- Conduct research on end-user devices in support of standardization and procurement efforts.
Who you are
Education
- High School Diploma or higher.
- Computer and technical certifications a plus.
Experience
- 3+ Years Helpdesk/Service Desk support experience.
Key Knowledge & Skills
- Excellent technical knowledge of hardware, including Windows laptops and desktops.
- Hands-on hardware troubleshooting experience.
- Extensive equipment support experience with Dell and Apple products.
- Working technical knowledge of current protocols, operating systems, and standards, including Windows, MacOS, iOS, and Android.
- Ability to operate tools, components, and peripheral accessories.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
Core Competencies
- PC and Laptop troubleshooting and repair.
- Network troubleshooting and repair.
- Printer and peripheral troubleshooting and repair.
- Excellent knowledge of operating systems and security practices.
Other Desirable Attributes
- Ability to conduct research into PC issues and products as required.
- Effective interpersonal skills and relationship-building skills.
- Strong written and oral communication skills.
- Ability to present ideas in user-friendly language.
- Understanding of the organization’s goals and objectives.
- Analytical and problem-solving abilities, with keen attention to detail.
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.
- Str
We have other current jobs related to this field that you can find below
-
Associate Service Desk Technician
1 week ago
Irvine, United States Mechanics Bank Full timeMechanics Bank is currently searching for an Associate Service Desk Technician to join our team in Irvine, California. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. Under general supervision, responsible for providing Information Technology Services (IT) support in a corporate service desk...
-
Help Desk Technician
7 days ago
Irvine, United States Insight Global Full timeJob Title: Level 1 Help Desk TechnicianLocation: OnsiteJob Summary: We are seeking a dedicated and proactive Level 1 Help Desk Technician to join our IT team. The successful candidate will be responsible for providing technical support, setting up computers, and assisting with Office 365-related issues. This is an onsite role requiring excellent...
-
Help Desk Technician
7 days ago
Irvine, United States Insight Global Full timeJob Title: Level 1 Help Desk TechnicianLocation: OnsiteJob Summary: We are seeking a dedicated and proactive Level 1 Help Desk Technician to join our IT team. The successful candidate will be responsible for providing technical support, setting up computers, and assisting with Office 365-related issues. This is an onsite role requiring excellent...
-
Service Desk Technician
3 weeks ago
Irvine, California, United States LightBox Full timeAt LightBox, we strive to not only equip confident, data-driven decisions across sectors, but to also enrich lives by bringing people, information, and technology together. As a company with a wide range of clients, we believe a diverse workforce is crucial to success. Our commitment to inclusion across race, gender, age, religion, identity, and experience...
-
Tenant Services Technician
4 weeks ago
Irvine, United States Insidesource Full time**Insidesource DEI Statement** - By nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to “unleash human and business potential." We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business. **Job Summary** - The Tenant Services...
-
Tenant Services Technician
4 weeks ago
Irvine, United States Inside Source Full timeInsidesource DEI Statement By nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to "unleash human and business potential." We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business. Job SummaryThe Tenant Services Technician is a...
-
Manager, Service Desk
1 day ago
Irvine, United States Taco Bell Full timeWho is Taco Bell? Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone's favorite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We're not only the largest Mexican-inspired quick service brand...
-
Help Desk Coordinator
3 weeks ago
Irvine, United States The Intersect Group Full timeJob Title: Help Desk CoordinatorSchedule: Onsite 5 days a week to start, will go to 4 days a week once settled in.Monday-Friday: 8am-5pmDuration: 6 month contract-to-hireJob DescriptionThe Help Desk Technician is responsible for initial diagnosis, troubleshooting, and categorization of submitted Help Desk requests. They are to have excellent customer service...
-
Help Desk Coordinator
2 weeks ago
Irvine, United States The Intersect Group Full timeJob Title: Help Desk CoordinatorSchedule: Onsite 5 days a week to start, will go to 4 days a week once settled in.Monday-Friday: 8am-5pmDuration: 6 month contract-to-hireJob DescriptionThe Help Desk Technician is responsible for initial diagnosis, troubleshooting, and categorization of submitted Help Desk requests. They are to have excellent customer service...
-
Help Desk Coordinator
3 weeks ago
Irvine, United States The Intersect Group Full timeJob Title: Help Desk CoordinatorSchedule: Onsite 5 days a week to start, will go to 4 days a week once settled in.Monday-Friday: 8am-5pmDuration: 6 month contract-to-hireJob DescriptionThe Help Desk Technician is responsible for initial diagnosis, troubleshooting, and categorization of submitted Help Desk requests. They are to have excellent customer service...
-
Automotive Technician, Irvine BMW
1 month ago
Irvine, United States BMW Dealer Technician Opportunities Full timeJob DescriptionReceiving and carrying-out Repair Orders as dispatchedPerforming diagnostic services and troubleshooting to determine repair needsProviding labor, time, and parts estimates for repair services Performing high quality and efficient repair services for various automotive systems, including engine, steering, suspension, brakes, and air...
-
Tenant Services Technician
4 weeks ago
Irvine, United States Inside Source Full timeInsidesource DEI Statement By nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to "unleash human and business potential." We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business. Job Summary The Tenant Services Technician is...
-
Tenant Services Technician
1 week ago
Irvine, United States Insidesource Full timeJob DescriptionJob DescriptionInsidesource DEI Statement By nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to “unleash human and business potential." We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business. Job...
-
Service Desk Engineer Tier II
2 weeks ago
Irvine, United States Bowman Williams Full timeAs one of the top growing Managed Service provider, we service many SMB clients including medical companies, insurance companies, financial firms, and nonprofits to name a few. We also have diverse service offerings including but not limited to Managed Services, IT Consulting, Cyber Security, and Cloud Solutions.We are seeking a qualified Service Desk...
-
Service Technician-Commercial Kitchen Equipment
1 month ago
Irvine, United States Hobart Service Full timeJob DescriptionJob DescriptionService Technician - $2,500 Sign-On Bonus7050 Village Dr suite b, Buena Park, CA 90621, USAFull-timeFLSA Status: ExemptJob DescriptionDue to continued growth, Hobart Service is looking for an experienced Food Equipment Service Technician to join their team at their Los Angeles Ca location.This position is based in Los Angeles Ca...
-
IT Service Desk Manager
1 month ago
Irvine, United States Finfare Inc. Full timeJob DescriptionJob DescriptionAbout Finfare:Finfare is dedicated to empowering SMBs by providing the ultimate expense management solution for growing businesses seeking to streamline their financial operations and maximize cash-back rewards. Finfare offers easy expense tracking, personalized spend controls, seamless accounting integration, powerful...
-
POS Helpdesk Technician
1 month ago
Irvine, United States Careerbuilder-US Full timeHelp Desk Technician with POS experience Come work for the #1 national& Canada manufacturer and supplier of LNG and RNG (liquid natural and renewal gas ) for commercial and private use vehicles and merchant transportation vessels.Communicate with outside field service technicians for troubleshooting on the equipment POS system; software, hardware and...
-
Front Desk Manager
2 months ago
Irvine, United States Sage Hospitality Group, LLC Full timeThe Front Desk Manager is responsible for the daily operation of the Front Desk and acts as the main contact for guests and other hotel departments. Ensures an efficient guest registration, check out and telephone service. Ensures front desk agents a Front Desk, Manager, Front Desk Manager, High School, Guest Experience, Hotel
-
Front Desk Manager
2 weeks ago
Irvine, United States Sage Hospitality Full time**Why us?** The Embassy Suites Irvine Orange County Airport is in the heart of Orange County best known for our proximity to the Orange County Airport. Honoring the Southern California lifestyle, we are center to attractions like OC Great Park, Newport & Laguna Beach and Disneyland & California Adventure Parks! We pride ourselves on being committed to...
-
Front Desk Manager
2 weeks ago
Irvine, United States Sage Hospitality Full timeWhy us?: The Embassy Suites Irvine Orange County Airport is in the heart of Orange County best known for our proximity to the Orange County Airport. Honoring the Southern California lifestyle, we are center to attractions like OC Great Park, Newport & Laguna Beach and Disneyland & California Adventure Parks! We pride ourselves on being committed to serving...
