Patient Retention Representative

3 weeks ago


Glendale, United States Comprehensive Community Health Centers Full time

**JOB SUMMARY**

Patient retention representative will coordinate care for patients through outreach, in-reach, follow up, and scheduling of appointments. Representative is responsible for making outbound retention calls to existing patients who require services.

**PATIENT RETENTION REPRESENTATIVE ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Conduct outreach/in-reach calls to new and existing patients.
- Generate reports from multiple systems including i2i and EMR.
- Answer incoming calls.
- Understand the requirements of the caller and provide precise information, triage appropriately.
- Use questioning and listening skills that support effective telephone communication.
- Use an effective approach to handle telephone tasks like call transfers, taking/sending messages, call interruptions, holds, and unintentional disconnects.
- Document all communication in reference to the appointment from patients accordingly in a communication log in the patients’ electronic health record.
- Understand the impact of attitude in handling calls professionally.
- Be courteous and conscientious of call queue at all times.
- Support excellent customer service philosophy.
- Schedule new patient and follow up visit appropriately.
- Coordinate with clinic and clinical staff as needed.
- Stays in compliance with all HIPAA regulations.
- Maintain daily, positive communication with other departments.
- Encourage a cooperative, team approach to interdepartmental workflow.
- Attend meetings as required.
- Perform other duties, as assigned.

**Requirements**:
**PATIENT RETENTION REPRESENTATIVE EDUCATION, TRAINING AND EXPERIENCE**
- High School Diploma or GED.
- 1+ years of experience in customer service/call center, or equivalent experience.
- **Bilingual in Spanish Preferred**

**PATIENT RETENTION REPRESENTATIVE PAY RATE**: $19-$21/hr

**PATIENT RETENTION REPRESENTATIVE BENEFITS**:

- Medical, Dental and Vision - 100% paid by Employer
- Life Insurance and Accidental Dismemberment - 100% paid by Employer
- Paid Holidays
- Paid Time Off
- 401K
- 401K Matching
- Flexible Spending Account
- Fringe
- Supplemental Insurance

Pay: $19.00 - $21.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Language**:

- Spanish (preferred)

Ability to Commute:

- Glendale, CA 91205 (required)

Work Location: In person



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