patient retention representative

1 week ago


Glendale, Arizona, United States Comprehensive Community Health Centers Inc. Full time

Patient Retention Representative - I Position at Healthcare Solutions

We are looking for a **Patient Retention Representative** to join our team at Healthcare Solutions. As a **Patient Retention Representative**, you will play a crucial role in coordinating care for patients, enhancing access to primary care and preventive services through in-reach and outreach activities, follow-ups, and appointment scheduling.

Essential Duties and Responsibilities:

  • Conduct outreach and in-reach calls to new and existing patients.
  • Handle incoming calls and provide precise information.
  • Document all communications accurately in patients' records.
  • Collaborate with clinical staff and departments.
  • Maintain compliance with HIPAA regulations.
  • Support excellent customer service.
  • Schedule appointments effectively.
  • Participate in team meetings.

Requirements:

  • High School Diploma or GED.
  • 1+ years of customer service or call center experience.
  • Preferably bilingual in Spanish.

Compensation: $21 per hour

Benefits:

  • Medical, Dental, and Vision coverage fully paid by the employer.
  • Life Insurance and Accidental Dismemberment fully covered.
  • Paid Holidays and Time Off.
  • 401K with matching.
  • Flexible Spending Account and Supplemental Insurance.


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