Member Service Representative Ii
3 weeks ago
**Summary**
Resolve member concerns at the first point of contact. Identifying member’s financial needs and cross-selling products and services to meet those needs, but most importantly high quality service must be provided
**Major Duties and Responsibilities**
- Ability to handle a small TDFCU Branch office with remote supervision.
- Verify member’s identity prior to providing any account information or processing any transactions.
- Provide prompt, accurate, courteous, friendly, timely and professional service to all members.
- Balance cash draw each day and fund all checks issued accordingly.
- Maintain a professional work environment and business appearance.
- Maintain up-to-date knowledge of all Credit Union products and services along with the benefits and features of each.
- Understand all security responsibilities within Branch Services and maintains a working knowledge of compliance/regulations.
- Replenish and balance ATMs.
- Process mailed deposits and loan payments.
- Perform other duties and responsibilities as assigned
**Experience and Education**
Associate degree desired, with no experience required. Minimum requirement, three years of Branch Service experience.
Work Remotely
- No
Pay: $19.00 - $23.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Experience level:
- 2 years
- 3 years
Schedule:
- 8 hour shift
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Branch Services: 3 years (required)
**Language**:
- Spanish (preferred)
Work Location: In person
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