Technical Support Specialist

3 days ago


Santa Barbara, United States CIO Solutions Full time

**About us**: CIO Solutions provides premium IT services to small and large businesses, affordable housing developments, medical practices and non-profit organizations. We have been around for over 30 years and continue to grow each year with one goal in mind - to provide our clients with custom IT solutions supported by knock it out of the park customer service. Our team works out of offices located in Santa Barbara, San Luis Obispo and Fresno, CA.

**Compensation Package Includes**:

- Competitive Salary
- PTO/sick time
- Health insurance
- Dental and vision reimbursement program
- FSA
- 401k retirement account
- Disability and life insurance

**Essential Duties and Responsibilities**:

- Communicate effectively with customers and co-workers
- Resolve computer and network problems
- Perform hardware maintenance and upgrades
- Test new equipment configuration
- Perform network device management
- Implement policy management
- Optimize system performance
- Make equipment recommendations as required
- Develop and implement improved policies and procedures
- Document problem outcomes

**Knowledge, Skills and/or Abilities Required**:

- Minimum of 3 years experience performing hardware/software technical systems troubleshooting and support
- Minimum of 3 years experience in software and technical systems customer service and support
- Minimum of 2 years experience in Windows server maintenance, configuration and support
- Proficiency in all Microsoft operating systems
- College degree in technology field and/or professional certification preferred
- Remote IT systems and peripherals troubleshooting, configuration and management preferred
- Knowledge and experience with one or more of the following:

- Remote management and monitoring tools
- Ticketing systems
- Backup devices
- Power supplies
- APs, firewalls, routers, switches, network printers
- Must work well with little supervision individually and in a team environment
- Possess excellent verbal and written communication skills
- Be available for on-call and after-hours support responsibilities
- Customer-oriented and friendly attitude
- Must have a California Drivers License and clean driving record

**Please submit a cover letter and resume for consideration**

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