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Store General Manager
4 months ago
Create a healthier, brighter future for pets, pet parents and people
If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.
- We love all pets like our own
- We’re the future of the pet industry
- We’re here to improve lives
- We drive outstanding results together
- We’re welcome as we are
Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.
**Position Overview**
The General Manager is responsible for leading through Petco’s vision of “Healthier Pets. Happier People. Better World.” in order to develop a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health, and proper care of all animals. The GM leads a team Pet Care Center managers, leaders and partners and is accountable for all aspects of managing a single Pet Care Center. The General Manager drives their business through a focus on people (talent acquisition, training, and development), performance (guest service, sales, and expense control), and process (standard operating procedures and policies), which will result in overall profitability. This position requires a passion for pets, ability to inspire and lead a team, focus on process excellence, a drive for results.
**Position Responsibilities**
The GM regularly exercises discretion and independent judgment as they execute all Pet Care Center activity to create the best possible partner, guest, and pet experience. As a leader of people & pet care, the GM should execute all tasks skillfully and consistently. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
**People**
- Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty.
- Attract, hire, and retain a diverse team of top talent.
- Train, coach, and develop leaders and hourly Pet Care Center partners in all areas and functions required to run the store efficiently and to Petco standards, including the effective rollout selling models.
- Create a professional environment that inspires and encourages the growth and engagement of partners.
- Lead and implement a positive culture of teamwork, inclusion and collaborate by working alongside the team, establishing priorities, and provide clear direction.
- Ensure quick and courteous service to all Petco guests by helping partners determine the guest’s needs and by sharing product knowledge with partners to enable them to suggest the appropriate solutions to meet the customer’s needs.
- Responsible for all partner performance management in the Pet Care Center.
- Demonstrate and support a continuous improvement and growth mindset.
**Performance**
- Meet or exceed goals related to totals Pet Care Center sales, profitability, and operational excellence.
- Schedule and adjust labor hours & payroll to maximize productivity, achieve sales & payroll goals, and complete workload.
- Review and interpret financial and operational reporting regularly, including Pet Care Center visits and audit results.
- Identify underperforming metrics and develop strategies that leverage Petco programs, tools, and resources to improve and grow the business.
- Market the Pet Care Center and its products, oversee planning of on site and community events, such as adoptions, school visits and other local promotions and animal-welfare events.
**Process**
- Ensures the proper health, appearance, welfare, and proper handling of all animals.
- Ensures merchandise is properly priced, displayed and stocked according to inventory levels appropriate for the store; make merchandising decisions with consideration of visual standards, special ad set-up and monthly ad planner guidelines, adjusting these as necessary to best implement in each individual store.
- Completes and submits accounting, inventory management and payroll paperwork in a timely manner; ensures all expenses are maintained within budgeted levels.
- Maintains the Pet Care Center's appearance adheres to Petco operational standards and safety procedures.
- Protect Petco pets & merchandise and minimize loss by ensuring all Pet Care Center standards and operating procedures are met, including workplace safety, inventory control, and loss prev
