Customer Service Associate
3 weeks ago
Focus is a photography and consumer electronics company based in Brooklyn. First founded in 1966, we have faithfully served the New York City metropolitan area for over fifty years. Our company employs over 200 people across three locations (Brooklyn HQ, NJ warehouse, NJ satellite office). Our employees are passionate, smart, hardworking, and considerate - and together they accomplish great things.
We are currently looking for an energetic Customer Service Rep to join our small, yet dedicated and passionate, team of Customer Service representatives. Our Customer Service team works out of our Brooklyn, NY headquarters.
**Responsibilities**:
- Respond to all customer contacts in a timely, accurate and professional manner
- Issue refunds, as appropriate
- Investigate shipping claims (e.g. package not delivered)
- Elevate serious complaints to supervisor so that it can be investigated and resolved
**Requirements**:
- Excellent verbal and written communication skills
- Proper grammar and spelling required
- Ability to type proficiently
- Basic computer knowledge
- Collaborative. Works well as part of a team
- Customer-focused
- Willing to learn and desire to grow
- 0-2 years relevant experience
- Bilingual - Spanish
**Benefits**:
- Medical, Dental, and Vision available for full-time employees
- 401K program available for full-time employees after twelve months
- Opportunities for learning and career growth
- Every Friday is a half-day, all year long
Pay: $17.00 - $19.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
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