Customer Support Specialist

7 days ago


Foothill Ranch, United States GATEKEEPER SYSTEMS Full time

**CUSTOMER SUPPORT SPECIALIST**
**GATEKEEPER SYSTEMS, INC.**

**Foothill Ranch, CA**

**_
Gatekeeper Systems_**_ stands proudly as the foremost global leader in retail loss prevention, operations management, and analytics, with our headquarters based in Foothill Ranch, California. _**_We maintain a strong presence across the globe, with offices in the UK, Australia, China, Hong Kong, Germany, France, and Canada, fostering a diverse team of 450 talented employees. Over the past 25 years, Gatekeeper Systems has been at the forefront of the industry_**_, demonstrating our commitment to excellence through cutting-edge technologies and unparalleled customer service._
- Join us on our journey as we continue to revolutionize the retail sector, providing innovative solutions and services that redefine industry standards._
- We are seeking a Customer Service Representative to join our team at our primary place of business in Foothill Ranch, California. As a Customer Service Representative, you are detail-oriented, tech-savvy, and passionate about customer service. You have the ability to work on multiple, concurrent, rapid projects which require timely, thorough, well-prioritized, and swift resolution, delivering results our customers and team members rely upon._

**WHAT WE OFFER**

Join the team at Gatekeeper Systems and watch your career grow We offer competitive compensation and benefits packages that include:

- Attractive Total Compensation Package
- Flexible hybrid work schedule
- Comprehensive healthcare benefits including medical, dental, and vision coverage; Life/ADD/LTD insurance; FSA/HSA options.
- 401(k) Plan with Employer Match
- Generous Paid Time Off (PTO) policy
- Observance of 11 paid company holidays

**ESSENTIAL JOB FUNCTIONS; but not limited to**:

- Customer facing field service coordination role
- Receive and process customer service request
- Provide job quotes
- Proficiently use a Microsoft CRM and ERP system
- Maintain reports and multitask on various assignments

**QUALIFICATION REQUIREMENTS**

The requirements listed below are representative of the knowledge, skill and/or ability required.
- Uses available resources to evaluate potential solutions
- Asks questions to clarify a situation
- Capable of performing multiple tasks in a fast-paced environment
- Uncompromised approach to and respect for confidentiality
- Unquestionable workplace ethics
- Proficient computer skills with the ability to learn new software
- Professional and pleasant verbal and written communication skills
- Own all assigned tasks
- Welcoming, positive and inclusive attitude
- Ability to communicate with, and work effectively through other people at all levels of the Company
- Highly organized, detail-oriented, and great follow-up and follow-through skills
- Computer skills, including software used in this office (CRM, Navision, Word, Excel, PowerPoint, Outlook, Smartsheet)
- Accuracy in scheduling and maintaining calendars, tracking report information, calculating certain metrics
- Ability to multi-task and prioritize effectively without continuous supervision

**EDUCATION AND/OR EXPERIENCE**
- 1 year of office experience and 6 months of customer service experience.
- Experience in a technical or manufacturing environment is highly desirable.
- Strong communication skills, ability to multi-task and ability to retain training knowledge to work independently are a must.

**OTHER SKILLS AND ABILITIES**
- Exemplify excellence in professionalism in all aspects of day-to-day duties and responsibilities
- Communicate warmth, understanding and helpfulness when interacting with all internal and external contacts
- Highly self-aware and open to learning about personal effectiveness in the workplace and on teams
- Exhibit a cheerful, positive, loyal, team-member attitude toward the purposes, programs, policies and goals of Gatekeeper Systems
- Respect for lines of communication and internal protocols
- Constantly strive to improve performance, effectiveness of the Service Coordination team, and ultimately GSI.

**DISCLAIMER**

**_



  • Foothill Ranch, United States At Home Stores LLC Full time

    Job Description $16.00-19.50/hour The Customer Support Associate provides customers a positive shopping experience by processing transactions at the register with speed and efficiency. This role is subject to complete other tasks as assigned by store management. Key Roles and Responsibilities Provides customers a positive shopping experience Performs cashier...


  • Foothill Ranch, United States eLEND Solutions Full time

    **eLEND Solutions is looking for an energetic, upbeat individual to be part of our team.** **Job Summary** A Customer Performance Specialist is responsible for retaining existing customers and maintaining overall customer satisfaction. Must have a higher level of customer service and retention skills. Must be able to effectively address competitive product...


  • Foothill Ranch, United States Herc Rentals Full time

    Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $3.3 billion as of December 31, 2023. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers...


  • Foothill Ranch, United States GATEKEEPER SYSTEMS Full time

    **RISK MANAGEMENT SPEACIALIST** **GATEKEEPER SYSTEMS, INC.** **Foothill Ranch, California** **_ Gatekeeper Systems_**_ stands proudly as the foremost global leader in retail loss prevention, operations management, and analytics, with our headquarters based in Foothill Ranch, California. _**_We maintain a strong presence across the globe, with offices in...


  • Foothill Ranch, California, United States GATEKEEPER SYSTEMS Full time

    Job DescriptionJob DescriptionSYSTEM DESIGN SPECIALISTGATEKEEPER SYSTEMS, INC.RemoteGatekeeper Systems stands proudly as the foremost global leader in retail loss prevention, operations management, and analytics, with our headquarters based in Foothill Ranch, California. We maintain a strong presence across the globe, with offices in the UK, Australia,...


  • Foothill Ranch, California, United States GATEKEEPER SYSTEMS Full time

    Job DescriptionJob DescriptionRISK MANAGEMENT SPEACIALIST GATEKEEPER SYSTEMS, INC.Foothill Ranch, California Gatekeeper Systems stands proudly as the foremost global leader in retail loss prevention, operations management, and analytics, with our headquarters based in Foothill Ranch, California. We maintain a strong presence across the globe, with offices in...

  • Fraud Specialist

    4 weeks ago


    Foothill Ranch, United States Eagle Community Credit Union Full time

    **SUMMARY**:The Fraud Specialist will be responsible for assisting and completing complex fraud investigations and/or reviewing complex and basic fraud reports in order to take appropriate action to mitigate the loss to ECCU. **JOB SCOPE AND RESPONSIBILITIES**: - Assist in investigating external fraud, crimes, and criminal acts against the credit union or...

  • Fraud Specialist

    24 hours ago


    Foothill Ranch, United States Eagle Community Credit Union Full time

    **SUMMARY**:The Fraud Specialist will be responsible for assisting and completing complex fraud investigations and/or reviewing complex and basic fraud reports in order to take appropriate action to mitigate the loss to ECCU. **JOB SCOPE AND RESPONSIBILITIES**: - Assist in investigating external fraud, crimes, and criminal acts against the credit union or...

  • QA/qc Specialist

    3 weeks ago


    Foothill Ranch, United States Protab Laboratories Full time

    **About Us**: ProTab Laboratories was established in 2004 as a state-of-the-art facility in Southern California with a single goal in mind to meet the ever-changing needs of our customers in a continually changing business environment. ProTab Laboratories offers the flexibility to provide manufacturing services for tablet, capsule, and powder form products...


  • Foothill Ranch, United States Pomeroy Technologies Full time

    Job Description Core Function: This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems. A key area of responsibility is resolving client...


  • Foothill Ranch, United States Pomeroy Technologies Full time

    Job Description Core Function: This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems. A key area of responsibility is resolving client...


  • Foothill Ranch, California, United States Pomeroy Technologies Full time

    Job Description Core Function: This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems. A key area of responsibility is resolving client...


  • Foothill Ranch, United States Pomeroy Technologies Full time

    Job Description Core Function: This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems. A key area of responsibility is resolving client...

  • Fraud Specialist

    1 week ago


    Foothill Ranch, California, United States Eagle Community Credit Union Full time

    Job DescriptionJob DescriptionSUMMARY: The Fraud Specialist will be responsible for assisting and completing complex fraud investigations and/or reviewing complex and basic fraud reports in order to take appropriate action to mitigate the loss to ECCU.JOB SCOPE AND RESPONSIBILITIES:Assist in investigating external fraud, crimes, and criminal acts against the...


  • Foothill Ranch, United States KMC Full time

    Duties and Responsibilities:Answers, evaluates, and prioritizes service and/or repair requests received from various racers. Performs diagnostics with racer to collect information about the problem to determine source of error. Repairs and/or replaces defective parts on motorcycles per request. Works together with other Team Green staff by sharing and...


  • Foothill Ranch, United States KMC Full time

    Duties and Responsibilities:Answers, evaluates, and prioritizes service and/or repair requests received from various racers. Performs diagnostics with racer to collect information about the problem to determine source of error. Repairs and/or replaces defective parts on motorcycles per request. Works together with other Team Green staff by sharing and...


  • Foothill Ranch, United States KMC Full time

    Duties and Responsibilities:Answers, evaluates, and prioritizes service and/or repair requests received from various racers. Performs diagnostics with racer to collect information about the problem to determine source of error. Repairs and/or replaces defective parts on motorcycles per request. Works together with other Team Green staff by sharing and...

  • Recognition Programs

    3 weeks ago


    Foothill Ranch, United States SeneGence Full time

    As a Recognition Programs & Reports Specialist at SeneGence, you will play an integral role in the administration and enhancement of our recognition programs. This position demands a deep understanding of SeneGence's recognition initiatives and involves daily, weekly, monthly, quarterly, and annual reports and fulfillment. You will work closely with...


  • Foothill Ranch, United States KMC Full time

    Duties and Responsibilities:Answers, evaluates, and prioritizes service and/or repair requests received from various racers.Performs diagnostics with racer to collect information about the problem to determine source of error.Repairs and/or replaces defective parts on motorcycles per request.Works together with other Team Green staff by sharing and accepting...

  • Recognition Programs

    2 weeks ago


    Foothill Ranch, United States SeneGence Full time

    As a Recognition Programs & Reports Specialist at SeneGence, you will play an integral role in the administration and enhancement of our recognition programs. This position demands a deep understanding of SeneGence's recognition initiatives and involves daily, weekly, monthly, quarterly, and annual reports and fulfillment. You will work closely with...