Current jobs related to Fraud Specialist - Foothill Ranch, California - Eagle Community Credit Union

SUMMARY: The Fraud Specialist will be responsible for assisting and completing complex fraud investigations and/or reviewing complex and basic fraud reports in order to take appropriate action to mitigate the loss to ECCU.

JOB SCOPE AND RESPONSIBILITIES:

• Assist in investigating external fraud, crimes, and criminal acts against the credit union or its members. This includes all aspects of a fraud investigation, including interviews, criminal report filing, loss recovery, and recommendations for charge-off, legal action, or completion of bond claims.
• Responsible for investigating fraudulent account transactions, including but not limited to deposits and withdrawals made remotely, in branches or at ATMs, withdrawal activity associated with stolen, forged, altered, and counterfeit items, and unauthorized access to accounts through various channels, including online and mobile.
• Responsible for the investigation of suspicious wire and ACH activity and investigating consumer loan disputes.
• Investigate and process Domestic Collections, check fraud claims, identity theft claims, unauthorized transaction claims, and Indemnifications.
• Coordinate with business units, BSA and Compliance to ensure all activities in the investigation are completed and reported within the regulated time frames, and suspicious activity reporting is complete.
• Maintains confidentiality of information and controls and protects sensitive information and materials.
• Maintain a thorough understanding of the department's controls and be responsible for recommending additional controls pertaining to fraud prevention and detection.
• Advanced level of experience dealing effectively with internal/external members with suspicious account activity. Also responsible for conducting internal and external interviews with members and law enforcement agencies resulting from suspicious or fraudulent activity.
• Understands the legal and regulatory requirements relative to the financial services industry and credit unions.
• Document, track, and maintain case due diligence and filings, place proper account restrictions, and review account services restoration requests. Ensures time-sensitive reports and notices are completed to satisfy compliance and regulatory requirements.
• Provide support and guidance with fraud-related questions.
• Organize, prioritize, and complete multiple tasks in a high-production, fast-paced setting, navigating various computer systems.
• Perform other duties as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Experience: Three to five years of related work. Work-related experience should include Central Operations, Deposit Operations, and/or Branch Operations background.

Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

Math Ability: Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Must be able to assess any given situation and bring to a successful resolution.

Computer Skills: MS Word and Excel proficient, Outlook and PowerPoint. Knowledge of Symitar preferred.

Certificates and Licenses: No certifications are needed

Supervisory Responsibilities: This job has no supervisory responsibilities.

WORK ENVIRONMENT AND PHYSICAL DEMANDS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is mainly performed at a desk in a typical office environment that is generally clean and has limited exposure to conditions like dust, fumes, odors, noises, etc. Physical demands include occasional lifting or moving of objects weighing up to twenty pounds, walking, bending, stooping, squatting, stair climbing, and sitting for prolonged periods of time. Have unlimited ability to use of hands to handle objects, write, type, etc. Incumbents must also see well enough to read standard text, speak well enough in person and/or on the telephone to express or exchange ideas, hear well enough to receive and/or respond to information verbally and have manual dexterity to operate a keyboard and/or calculator. Travel may be required to and from branches and other various locations.

Salary Range - $ hr.

Equal Opportunity/Affirmative Action Employer

Eagle Community Credit Union is committed to a workplace free from unlawful discrimination based on race, color, religion, sex, gender identity, age, national origin, citizenship, disability, sexual orientation, veteran status, genetic information, or any other classification protected by applicable federal, state or local law. This applies to all terms, conditions, and privileges of employment, including, without limitation, recruitment, hiring, assignment, training, promotion, compensation, evaluation, discipline, and discharge. For more information, please view

Eagle Community Credit Union values the contributions of our diverse workforce, including those with disabilities. Eagle is committed to complying fully with the Americans with Disabilities Act (ADA) and other applicable federal, state, and local laws. Eagle is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. This Company prohibits discrimination against applicants and employees on the basis of disability as it pertains to the job application and hiring process and other terms and conditions of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact This email is created exclusively to assist disabled job seekers who disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or other technical issues not related to a disability, will not receive a response.