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Customer Service Representative-koons Tysons Body

4 months ago

Tysons, United States Asbury Full time

About Asbury
Koons Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.

The Body Shop Customer Service Representative is responsible for providing administrative support to body shop operations.
- Greet customers as they arrive in a pleasant and professional manner
- Direct customers to the resources that will best meet the customers needs
- Answer incoming phone calls in a prompt, polite, and professional manner
- Screen calls and direct to the appropriate party, and/or obtain enough information to allow for follow-up that is convenient for the customer
- Receipt and record cash, checks, and credit card payments from customers
- Reconcile cash drawer daily, as directed by the accounting office
- File repair orders as needed
- Open and close repair orders for all incoming and outgoing vehicles in a timely manner
- Operate office equipment and computer systems as needed
- Maintain Customer Satisfaction at or above company standards
- Must be an effective communicator
- Must be team orientated and comfortable in an open office setting
- Must have a strong attention to detail
- Must be able to operate in a fast paced environment
- Must be at least eighteen years of age
- Must be able to pass pre-employment screens (background and drug test)

**Company Benefits**:Pay and Recognition**:

- Semi monthly pay
- Paid holidays & paid time off
- Deferred Holiday Pay Match
- Paid training

**Insurance / Retirement**:

- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match

**Learning, Tuition Assistance and Career Development**:

- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours