Time Critical Export Specialist

2 weeks ago

Itasca, United States Green Worldwide Shipping LLC Full time

**About Green**

“Global Reach with a personal touch”, that’s the foundation on which four partners (and long-time friends) agreed to when they started Green Worldwide Shipping back in 2008. This ethos has allowed Green to Grow to a 200+ strong team with 15 offices across the US and growing.

At green we are a family of innovative problem-solvers who communicate freely to present creative solutions in an environment of trust, respect, and integrity. We are dedicated to customer service, passionate about logistics, and committed to sustainable growth while inspiring others.

**Why** this role is special..

As a Time Critical Specialist (Export) you will work in a fast paced environment, delivering exceptional service to clients, who require expedited service. They rely on us to keep their businesses running and this role is critical to their success.

**How** you will be successful
- Prepare and coordinate the necessary documentation for efficient, cost-effective and lawful execution of import activities.
- Act as the primary contact for designated clients/agents within the Aerospace vertical
- Provide operational support which includes quoting, routing, and executing freight shipments across multiple transportation modes and services (domestic, international, air, cross border, charter, and hand carry operations)
- Troubleshooting complex inquiries to resolution with world class customer service skills
- Time Critical specialist is required to complete audits to ensure timely and accurate filing, complete customer invoicing and payable approval; and learn to proactively resolve problems to eliminate ongoing issues. At Green, we _fix the problem not the blame._
- Provide outstanding service to clients, agents, vendors, and colleagues - go the extra Green mile
- Clear communication is a must when providing shipping instructions to overseas partners and clients;
- Enjoy rate negotiations that maximize profitability and bring value to your customers;
- Green freight experts are fanatics about response time, and you should be too;
- Our Green freight experts are encouraged to develop their industry expertise to embrace change and growth.
- Be a part of a fun and creative team, be open to mentoring team members sharing your industry knowledge and experience - and “bring it” every day.
- Evaluate market opportunities to provide each customer with best-in-class expedited transport solutions.

**What** you will bring.
- Shifts available: Mon.Fri. Morning shift. Friday-Monday 10-hour shift. Overnights, 5 days a week.
- 5+ years of international operations freight forwarding experience
- 1+ year of CargoWise experience highly preferred
- Ability to read, analyze, and interpret general industry documentation/communication.
- Must exhibit excellent oral and written communication skills
- Strong analytical and organization skills, attention to detail and ability to multi-task
- Must be extremely detail and deadline oriented.
- Must bring energy and enthusiasm to team efforts.
- Ability to work in a team environment as well as independently.
- Ability to effectively present information and respond to questions from groups of managers, clients and customers.
- HazMat Certification: IATA, IMDG and 49CFR highly preferred
- Knowledge of International Air & Ocean export and import business regulations.
- Ability to function in a high volume and fast-paced environment.
- Knowledge of Import Customs laws, practices and procedures.
- Deep understanding of the shipping industry (Aerospace, Automotive, Charter, expedited ground, etc ) and rate negotiation opportunities.
- Excellent organizational and time management skills.
- Must be self-motivated, able to work in a team and be independent.
- Flexible schedule to ensure the client’s needs are met.
- Detail oriented, have the ability to multi-task and meet deadlines.
- Excellent verbal and written communication skills.
- Strong computer skills including Microsoft Office Suite.

**What** we offer
- Employee High Deductible Health Plan (HDHP) currently paid for 100% by Green.
- $1,800 contributed to employee HSA Account, if on HDHP.
- Employee Dental provided by Green.
- Option to purchase disability insurance.
- Paid life insurance and option to buy-up.
- 401(K) and company match.
- Parental Leave Program.
- Monthly recognition points to give/receive, which can be converted to gift cards.
- Tuition Reimbursement Program.
- Weekly fruit baskets in office locations
- A tree planted for every new employee to Trees.org
- 26 days remote annually
- Full time remote if working weekend shift or overnight
- Wellbeing Programs.
- Training and Development.
- Salary 52K-70K.

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