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Desktop Services Technician I

4 months ago

Marina del Rey, United States CEDARS-SINAI Full time

**Grow your career at Cedars-Sinai**

The Enterprise Information Services (EIS) team at Cedars-Sinai understands that true clinical transformation and the optimization of a clinical information systems implementation is fueled through the alignment of the right people, processes, and technologies. Cedars-Sinai has once again solidified its position as a global healthcare technology leader, receiving top accolades in not one but two prestigious surveys.

**Why work here?**

Cedars-Sinai placed in the top 20 on _Newsweek_’s “World's Best Smart Hospitals 2024” list, which highlights hospitals that have excelled in the utilization of electronic functionalities, telemedicine, digital imaging, artificial intelligence and robotics.

The organization’s Healthtech excellence was acknowledged again, this time by the esteemed “CHIME Digital Health Most Wired“ recognition program. Cedars-Sinai was assigned a Level 10—the most prestigious level of certification—among more than 300 surveyed healthcare organizations. Cedars-Sinai netted high scores across multiple domains and particularly excelled in the areas of infrastructure, interoperability, and population health innovation.

**What will you be doing in this role**:

- Responsible for following Standard Operating Procedures (SOPs) while providing deskside support services to Cedars-Sinai end-users.
- Develops comprehensive work plans and analyzes user requirements in a rapidly changing technology environment.
- Maintains online and hardcopy technical documentation related to Incident/Request Management and/or project support in an accurate and timely manner.
- Works closely with the EIS Technology Engineering Group and LAN Administrators to maintain the integrity of the CSHS network while implementing new projects.
- Participates in product evaluations to ensure hardware equipment and software are compatible, remains current with industry trends and technology advances, and attends training and educational seminars as assigned.
- Maintains a high level of work completion while maintaining consistent quality ratings via surveys.
- Handles assignments at different locations throughout Los Angeles.
- Driving between locations is a routine requirement.

**Qualifications**:
**Experience Requirements**:
**Educational/License Requirements**:
High School Diploma or GED.

CA Driver’s License.

**Req ID** : 1655

**Working Title** : Desktop Services Technician I - Onsite

**Department** : Strategic Partnerships

**Business Entity** : Cedars-Sinai Medical Center

**Job Category** : Information Technology

**Job Specialty** : IT Help Desk/Desktop Support

**Overtime Status** : NONEXEMPT

**Primary Shift** : Day

**Shift Duration** : 8 hour

**Base Pay** : $23.29 - $37.26