Guest Coordinator

3 weeks ago

Irvine, United States Facialworks OC Full time

**Join the Vibrant World of Facialworks**

At Facialworks, we're not just transforming skincare; we're redefining the entire experience. Since our inception in 2014, Facialworks has emerged as a trailblazer in Orange County's beauty industry, boasting four thriving locations with more in the pipeline.

But it's not just about success — it's about revolutionizing how estheticians operate. Here, it's all about talent and dedication, not just tenure. Our innovative systems and metrics are geared towards recognizing and empowering exceptional performance. Join us and become part of a dynamic team of skincare enthusiasts who consistently excel

We're on the lookout for passionate individuals to join our expanding teams in Huntington Beach, Newport Beach, Irvine Spectrum, and Dana Point. As a Guest Experience Coordinator, your journey with us is only the beginning We're fully dedicated to cultivating a work atmosphere that's not just supportive but also incredibly enjoyable. We're committed to your success and we're more than willing to provide the training you need. Facialworks might just be the perfect place to foster and elevate your career

**Guest Experience Coordinator Position**
- Reports to: Director of Operations
- Full-time, non-exempt pay
- Must be available to work weekends

**Preferred Qualifications**
- 1 year of experience in spa, fitness, or hospitality industry in a customer-facing role
- Ability to effectively utilize point-of-sale (POS) systems and/or booking software
- Desire to deliver an unparalleled customer experience
- Sales experience is a plus

**Responsibilities**

At Facialworks, we strive to deliver an unparalleled customer experience. As a Guest Experience Coordinatoryour responsibilities include:

- Warmly greeting guests upon check-in, offering beverages, and informing them about their esthetician's availability.
- Efficiently handling guest check-outs at the front desk.
- Engaging guests about packages, memberships, and products, scheduling follow-up appointments, and processing payments.
- Managing incoming calls with professionalism, handling scheduling, rebooking, and appointment confirmations.
- Maintaining and prepping treatment rooms and stations by restocking supplies, replacing bed sheets, and ensuring cleanliness.
- Keeping up-to-date with product and service knowledge to effectively recommend solutions tailored to clients' needs.
- Ensuring guest satisfaction and promptly reporting or solving any concerns to maintain our high service standards.
- Collaborating with cross-functional teams to maintain consistency within the operations
- Assisting with any additional tasks as needed for the smooth operation of the spa, at the manager's discretion.

**Physical Requirements**

To thrive in this role, you'll need:

- Ability to lift up to 40 lbs independently and assist team members with items exceeding 40 lbs.
- Stamina for long hours on your feet, with intermittent rest periods.
- Flexibility for reaching, bending, climbing, grasping, kneeling, pushing, pulling, and twisting.
- Clear and concise communication skills in speaking, reading, and writing.
- Join us at Facialworks, where skincare meets innovation, and your career journey begins amidst a supportive, dynamic, and exciting environment

Pay: $16.00 - $21.00 per hour

Expected hours: 34 - 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Every weekend
- Monday to Friday

Application Question(s):

- Are you able to work Saturdays? Y or N
- Are you able to work Sundays? Y or N
- Do you have reliable transportation? Y or N

Work Location: In person

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