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Associate Patient Care Coordinator

3 months ago

Austin, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

**Hours**: Monday and Tuesday from 8AM to 4PM, Wednesday from 8AM to 12PM

**Location**: 4715 South Lamar Boulevard, Suite 100, Sunset Valley, TX 7845

As a **Patient Care Coordinator**, you will:

- Provides general administrative and clerical support, including answering telephones, and screening and directing calls.
- Answers phones courteously and promptly and prioritizes the distribution of messages in a timely manner.
- Greets members as they enter and depart the senior center.
- Directs members, customers, and guests to correct destination.
- Registers new members and schedules appointments.
- Maintains the cleanliness of the reception area.
- Receives mail and distributes accordingly.
- Maintains a pleasant, front office demeanor.
- Performs all other related duties as assigned.

**What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include**:

- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications**:

- High School Diploma/GED (or higher)
- 2 + years of customer service and/or clerical experience

**Preferred Qualifications**:

- Additional specialized medical secretarial/medical office training preferred
- Superior customer service skills including the ability to multi-task and resolve patient concerns in a timely manner. Ability to think critically and exercise sound judgment
- Excellent communication, interpersonal and organizational skills
- EPIC experience
- At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._
- Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

RPO, #RED