Csr Lead-pediatrics-maryvale

4 weeks ago


Phoenix, United States MOUNTAIN PARK HEALTH CENTER Full time

This position ensures the effectiveness of patient flow and patient satisfaction. The Customer Services Representative (CSR) Lead must be able to manage and delegate all the CSR responsibilities and ensures the tasks are completed accurately and efficiently in accordance with Mountain Park Health Center policies and guidelines.

**_ Essential Functions_**
- Performs all the essential functions of a CSR.
- Oversees and manages the registration workflow ensuring timely registration and response to messages.
- Prepares staff schedules to provide adequate cover including contingency planning for staff absences. Delegates assignments and communicates any staffing concerns to Supervisor.
- Records inventory and ensures the proper amount of stock. Responsible for the organization and cleanliness of the work environment.
- Utilizes methods to increase access for patients.
- Initiates cash reconciliation procedures including refunds and monitors the frequency and reasons for discrepancies/trends of refunds.
- Works as a part of the leadership team for the Department/facility collaborating with the MA Leads and Supervisor to improve customer service, quality of care, and makes suggestions for process improvements.
- Serves as a coach/mentor/resource for non-clinical issues to MAs in the absence of the MA Lead.
- Facilitates communication between CSRs/MAs, providers, and Supervisor.
- Independently or with the assistance of a manager, ensures resolutions to patient complaints.
- Responsible for completing all administrative projects assigned by the manager of the department.
- Assists in facilitation of staff meetings.
- Ensures the successful completion of training to all new staff members. Ensures training checklists are completed and validates the proficiency of all CSR performance according to MPHC standards.
- Ensures the continually improvement of CSRs to their performance and skills with the assistance of input from providers and support.
- Performs weekly performance audits for all CSRs of the department to identify areas for improvement.
- Provides feedback for staff reviews in collaboration with Supervisor.
- Ensures CSRs adhere to all MPHC procedures and policies.
- Performs daily scheduling audits to ensure patient booking.
- Performs other department-specific tasks related to leading the customer service function as required.
- Consistent, reliable in-person attendance is required.
- Other duties as assigned.

**_Qualifications:_**

**Minimum Qualifications**:

- High school diploma or equivalent

**Preferred Qualifications**:

- At least one year of previous leadership experience
- At least one year of previous medical front office experience



  • Phoenix, United States MOUNTAIN PARK HEALTH CENTER Full time

    This position is responsible for performing procedures allowable according to Arizona State Dental Laws and assisting the dental provider in providing dental care to patients. The Dental Assistant position ensures the proper sterilization of equipment for dental provider use and providing patients information in regards to treatment, scheduling, and...


  • Phoenix, United States Lincare Full time

    The Lead CSR works specifically on Held Sales report, Rx Expiration reports, Prior Authorization Expiration reports, Turning 65 reports, and Customer Billing Survey report to decrease held sales in centers that are ineffective with that function. Answers incoming calls and makes determination of required action Processes Held Sales reports by contacting...

  • Office Assistant

    1 week ago


    Phoenix, United States Accent Distributing, LLC Full time

    **WE ARE EXPANDING!** Accent Distributing, LLC, a 3M window film distributor, has multiple openings for full-time team members for our new location in Phoenix, AZ. We are continually obtaining new opportunities and are positioning ourselves for further growth. We encourage innovation and strive to promote from within to help every employee realize their...


  • Phoenix, United States Neighborhood Outreach Access to Health Full time

    Neighborhood Outreach Access to Health (NOAH) is looking for talented healthcare team members to step into our culturally diverse health centers! From Scottsdale to Glendale, NOAH provides affordable, high-quality healthcare services. Serving over 40,000 neighbors, our model of care places patients' needs at the center of attention as we deliver...


  • Phoenix, United States IEWC US Full time

    The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers.Reporting to the Customer Service Team Lead, this role manages the day to day customer activities such as customer orders, presale inquiries, and post-sale transactions. The CSR works collaboratively with internal partners applying excellent...


  • Phoenix, United States Aeromist Full time

    _AeroMist, founded in 2001, manufactures and distributes a quality selection of high pressure misting and fogging equipment and supplies. For quality, innovation, and professional convenience our products represent the industry’s finest offering. AeroMist is recognized for setting the standard for excellence in the industry. We promise our customers: Quick...


  • Phoenix, United States Valor Healthcare, Inc. Full time

    Description: **Remote Eligibility** This position is remote eligible as long as you are within 50 miles from an accepted site of service at one of these Veteran Affairs Facilities: - Alabama: Mobile. Arizona: Phoenix, Tuscan. Idaho: Boise. Kentucky: Louisville. Louisiana: New Orleans. New Mexico: Albuquerque. Nevada: Las Vegas. North Carolina:...


  • Phoenix, United States Circle K Full time

    Grand Canyon BU - Region 02 - Market 04: 675 W Union Hills Dr, Phoenix, Arizona 85027 **Availability - Shift/Days**: Flexible Availability **ESSENTIAL DUTIES**: **_ The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:_** **Leadership and Management**: Directly supervises the activities of 2...


  • Phoenix, United States Abacus Service Corporation Full time

    Job duties include but not limited to: Monitor, track and report on progress and performance Report /Solve minor Issues that may arise Identify paper files by file type. Determine the record retention schedule for each file type. To determine questionable file types. Follow the records destruction process for files that should not be retained. Follow the...


  • Phoenix, United States PLS Financial Services, Inc. Full time

    Overview: **PLS**®**: People. Location. Service** PLS—which stands for People - Location - Service—is a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial...


  • Phoenix, United States GEODIS Logistics LLC Full time

    **OPERATIONS TEAM LEAD** Find your future at **GEODIS**. This is not your old-time warehouse job. Work in modern facilities with cutting-edge technology, helping us move products for some of the world’s most influential brands. Look what you’ll get by joining the **GEODIS** team! - **Get Good Money** - Fair pay and some jobs come with bonus...

  • Data Entry Clerk

    1 week ago


    Phoenix, United States Lincare Full time

    Lincare is the nation’s leading provider of clinical respiratory services, oxygen and durable medical equipment. We are currently seeking a Data Entry Clerk for our Phoenix, AZ office in zip code 85034. Job Responsibilities: - Evaluate all received documents to ensure that appropriate information has been obtained to allow for successful Accounts...


  • Phoenix, United States Delta Home Services Full time

    Family owned Air Conditioning/ plumbing Company needs Awesome Appointment Setters - Call customers to offer our services - Highly motivated - All warm leads and casual work environment - Communicate effectively with customers to understand their needs and provide appropriate solutions - Maintain accurate records of customer interactions and...


  • Phoenix, United States tapwage Full time

    Overview PLS®: People. Location. Service PLS—which stands for People – Location – Service—is a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products...


  • Phoenix, United States tapwage Full time

    Overview PLS®: People. Location. Service PLS—which stands for People – Location – Service—is a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products...


  • Phoenix, United States BrandSafway Full time

    A leading provider of specialized services to the global industrial, commercial and infrastructure markets, BrandSafway delivers access and scaffolding systems, forming and shoring, industrial services and related solutions to more than 32,000 customers worldwide. BrandSafway was formed when Brand Energy & Infrastructure Services and Safway Group combined in...


  • Phoenix, United States BrandSafway Full time

    A leading provider of specialized services to the global industrial, commercial and infrastructure markets, BrandSafway delivers access and scaffolding systems, forming and shoring, industrial services and related solutions to more than 32,000 customers worldwide. BrandSafway was formed when Brand Energy & Infrastructure Services and Safway Group combined in...


  • Phoenix, United States Pls Financial Services, Inc. Full time

    Overview: PLS: People. Location. Service PLSwhich stands for People Location Serviceis a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to...


  • Phoenix, United States Pls Financial Services, Inc. Full time

    Overview: PLS: People. Location. Service PLSwhich stands for People Location Serviceis a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to...


  • Phoenix, United States Prisma Graphic Full time

    Job DetailsLevelExperiencedJob LocationPrisma Phoenix - Phoenix, AZPosition TypeFull TimeEducation LevelHigh SchoolSalary Range$18.00 - $25.00 HourlyDescriptionJob DescriptionPrisma Graphic is actively hiring Production Machine Operators to join the number one printer in the Southwest! Join the team in delivering nimble, scalable printing solutions to a...