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Experienced Veterinary Customer Service
4 months ago
We are seeking a dedicated and customer-focused individual to join our team as a full-time Veterinary Customer Service Representative/Receptionist. In this role, you will be the first point of contact for our customers and play a crucial role in providing exceptional service.
**About Us**:
- Full-service small animal hospital with 5 practicing doctors
- Gold standard in medical and surgical care
- Fear Free, Feline Friendly, and Human-Animal Bond Certified
- Cutting-edge equipment for top-tier patient care
- A bustling clinic with an incredible clientele
**Location**: Abingdon Square Veterinary Clinic nestled in the heart of West Village, Manhattan.
**Responsibilities**:
- Client Interaction and Communication:
- Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
- Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources.
- Answer phone calls, address client inquiries, and provide information about our services and policies.
- Check-In and Check-Out Procedures:
- Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork.
- Process payments accurately and provide clients with detailed invoices and receipts.
- Coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions.
- Administrative Tasks and Record Keeping:
- Maintain accurate electronic and paper records, including patient files, appointment logs, and client communication.
- Handle administrative tasks such as filing, faxing, scanning, and data entry.
- Manage and update client information in the practice management software.
- Client Education and Support:
- Provide basic information about preventive care, vaccinations, and medications.
- Assist clients with completing forms, explaining treatment plans, and addressing concerns.
- Team Collaboration:
- Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service.
- Assist in coordinating appointments, procedures, and special requests.
**Qualifications**:
- Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
- Preferred experience using Vetspire practice management software
- Strong communication skills, both verbal and written, for effective client interaction and team collaboration.
- Ability to multitask and handle a fast-paced environment with attention to detail.
- Proficiency in using computer software, including practice management systems and Microsoft Office.
- Organizational skills to manage appointments, records, and administrative tasks.
- Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being.
- Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus.
**Benefits**:
- Salary Range: $22-26/hr, commensurate with qualifications and experience
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
- Tuition assistance
- Uniform allowance
- Discounted healthcare for personal pets
Veterinary Innovative Partners (VIP) is a network of veterinarian-owned-and-operated hospitals across nine states. VIP is guided by a mission to provide veterinarians and their teams with all the resources, mentorship, and autonomy they need to thrive personally and professionally while giving pets the best possible care.
Join the VIP family, where our team members are our top priority to ensure best-in-class personalized care, ownership and accountability, trust, and an exceptional work environment
