Graduate Program Student Service Support Coordinator

2 weeks ago


Tempe, United States Arizona State University Full time

The Department of Physics is committed to educating our students and ensuring they are well-prepared for their future careers. Our graduate programs encompass a top-tier theoretical and experimental PhD program, along with a master’s program designed to provide high school science teachers with practical pedagogical training in the modeling method of instruction. Across the two programs, we support around 100 PhD students’ year long and around 10 master’s students, mostly in the summer.**Job Family**
- Counseling & Development

**Department Name**
- Physics Department

**Full-Time/Part-Time**
- Full-Time

**VP Code**
- EXEC VP/PROVOST

**Scope of Search**
- Open

**Grant Funded Position**
- This is not a grant funded position and is not contingent on future grant funding.

**Salary Range**
- $57,000 - $70,000 per year; DOE

**Close Date**
- 08-July-2024

**Category**
- 02

**Essential Duties**
- Advising - Develops and oversees program work plans in accordance with established unit and program objectives and funding limitations. - Coordinates and assists with academic events related to recruitment/retention. - Provides academic and program support, including course registrations and materials ordering. - Counsels and confers with students providing academic guidance. - Provides support to admitted students during the matriculation process. - Interprets and enforces program and university policies and procedures. - Collaborates closely with Program Directors to implement program policies and procedures.
- Program Coordination - Works closely with the Department Manager and Program Director to track student progress. - Coordinates student course evaluations and notifies faculty. - Oversees the Student Success Center and its student workers. - Prepares detailed documents, proposals, reports, and provides analysis of data. - Gathers information and prepares administrative reports for management. - Completes annual program assessments and reports to internal and external stakeholders. - Regularly creates and reviews website content. - Proactively monitors and reports student academic performance. - Attends and represents the program, school, and university at professional development workshops and meetings.
- Financial Processing - Coordinates the process, tracking, and implementation of graduate scholarship/fellowships. - Works closely with program directors on admissions and offer letters. - Collaborates closely with the Associate Chair of Academic and other key department players to resolve complex issues on TA and hourly placement and duties. - Submits tuition remission - Maintains the established budget and ensures adherence to it.

**Minimum Qualifications**

Bachelor's degree in a field appropriate to the area of assignment and three years of related experience; OR, any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

**Desired Qualifications**
- Experience working with students and faculty in higher education/college-level academic advising
- Knowledge of ASU academic structure and organization
- Experience using Student information computer systems (e.g., PeopleSoft, DARS, IPOS).
- Experience using CRM (e.g., Salesforce)
- Ability to rapidly adapt and effectively utilize new technology, practices, policies and methods
- Ability to establish and maintain effective working relationships with peers, faculty, students, administration and other interested parties
- Ability to interpret student needs and determine when referral to other University resources is appropriate population
- Ability to work collaboratively with a broad and diverse range of colleagues, constituents and students

**Working Environment**
- Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds (15%)
- Ability to clearly communicate verbally, read, write, see and hear to perform essential functions.

; Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals.

**Department Statement**
- The Department of Physics is now ranked in the top 20 physics schools in the West. The Doctoral program is ranked 5th in the nation and is a world leader in microscopy and diffraction methods. Our commitment is first and foremost to developing the highest quality programs and research opportunities for students engaged in the study of physics. The physics faculty at ASU are among the finest researchers, teachers, and mentors in the field today. We are a leader in physics research of solid-state phenomena at nanometer scales. State-of-the-art instrumentation includes electron microscopes, scanning probe microscopes, ion beam probes, solid-state lasers, and a low-energy electron microscope. We conduct experimental research at the smallest scales and have access to world-class accelerators across



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