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Manager - IT Workday ERP Applications - Finance

1 month ago

Palo Alto, United States Stanford Health Care Full time

1.0 FTE Full time Day - 08 Hour R2440200 Hybrid 84846 IT WORKDAY Technology & Digital Solutions 1830 Embarcadero Road,PALO ALTO,California
If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.

Day - 08 Hour (United States of America)

**This is a Stanford Health Care job.**

**A Brief Overview**

**Locations**
Stanford Health Care

**What you will do**
- Assess user needs through periodic onsite visits to provide support and proactive service, including analysis of opportunities to take advantage of existing tools and workflows.
- Act as a focal point for communicating related system problems within the department and collaborate with other IT teams on changes, fixes, and updates.
- Identify high level business and information system requirements and recommend business process/workflow redesign to stakeholders where applicable.
- Lead the day-to-day activities of advisory engagements for a variety of projects including process design, package implementation lifecycle support and project reviews.
- Negotiate resolution of conflicting requirements across the agencies and/or departments.
- Set and measure performance objectives and provide regular one-on-one feedback to all members of the team.
- Hire, evaluate the performance of and implement corrective action, up to and including termination, for assigned staff as necessary. Address individual staff performance problems as needed.
- Develop relevant metrics, measure and publish the performance of the services provided and enable continuous improvement activities in collaboration with peer groups.
- Ensure a high level of customer satisfaction for services and products provided.
- Effectively support and fulfill the vision of SHC for developing these services and capabilities to support growth and other business initiatives required.
- Be appropriately trained and advocate the use of Process Excellence methodologies approved within SHC such as Lean.
- Work closely with all other IT management personnel in identifying, evaluating, and selecting and implementing specific information technology which support the business plans and IT strategies.
- Define procedures that are compliant with hospital and departmental policies.
- Assist with the preparation of budget for all business systems and services.
- Prepare analysis and or proposals for other enterprise departments when necessary. Serve as an internal consultant to other IT management staff, and operations community as needed.
- Coach, mentor and manage staff to implement, maintain and support all related software, configurations and workflows.
- Support routine surveys conducted to monitor customer satisfaction and oversees performance improvement plans on an ongoing basis.
- Work closely with all other IT management personnel in identifying, evaluating, and selecting and implementing specific information technology which support the business plans and IT strategic goals.
- Collaborate with other managers and leads to develop an effective on-call rotation schedule across various teams for 24/7 support.

**Education Qualifications**
- Bachelor's Degree Bachelor's degree from an accredited university required.

**Experience Qualifications**
- 5 or more years of progressively responsible and directly related work experience required

**Required Knowledge, Skills and Abilities**
- Knowledge and understanding of goals and the interdependencies of functional departments and groups (in health care industry) and the ability to lead large-scale complex IT projects in addressing overall business needs.
- Knowledge and ability to direct a staff in integrating information technology services with the work requirements and deliverables of the team.
- Knowledge of principles and practices of organization, administration, fiscal and personnel management.
- Knowledge of project management process and systems.
- Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude. Highly self-motivated, directed and change oriented. Very strong customer orientation.
- Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manage/resolve disputes appropriately.
- Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate.
- Knowledge of current issues and trends in health care and clinical operations in a health care system.
- Ability to develop programs and lead process improvement projects.
- Ability to foster effective working relationships and build consensus with other departments and external vendors
- Ability to plan, organize, prioritize, work independently and meet deadlines.
- Ability to strategize, plan and implement change.
- Ability to supervise, co

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