Key Account Manager, Automotive, Road Us

2 weeks ago

Itasca, United States DSV Full time

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.
- Job area: Account Management**DSV - Global transport and logistics**

Location: USA - Itasca, N Arlington Heights Rd

Division: Road
Job Posting Title: Key Account Manager, Automotive, Road US
Time Type: Full Time

**Summary**

The Key Account Manager - Automotive is a Business Development and Account Management role that is responsible for managing, developing, and expanding business with DSV Road’s premier accounts inside the Automotive Vertical. As such, the role requires high initiative and self-motivation whilst thriving on challenges. Defining a long-term growth plan and retention strategy being able to transfer value of the various DSV Road service offerings towards the customers supply chain. Critically, the Key Account manager must be able to establish and maintain productive strategic relationships and be comfortable working at various levels with both internal and external stakeholders.

**Duties and Responsibilities**
- Manages Premier Account(s) on behalf of all DSV Road and the various service lines.
- Align strategic account development with relevant stakeholders
- Maintains a high level of communications and transparency on customer activities throughout the DSV organization while ensuring all stakeholders are informed according to current activity level, opportunities, and strategic development for future engagement
- Acting as ultimate escalation for customer, but dealing with potential agreement-impacted incidents rather than daily operational deviations
- Develops and drives a customer strategy plan to retain and grow customer revenues and relationships
- Actively drives innovations and continuous improvement process with the customer
- Stays informed on market trends and developments with their assigned accounts and within the logistics arena
- Use knowledge and specialists to create value added solutions for customers
- Actively searches and identifies opportunities within customer account and engages colleagues and line businesses to further grow the account
- Define and agree goals and KPI’s for the logistics activities in accordance with the client’s requirements
- Demonstrates the necessary skills to negotiate for effective outcomes
- Contributes to the further professionalization of the DSV Road - North America team and demonstrates use of Best Practice to the broader team

**Customer Engagement**
- Personal and frequent engagement with all Country / Regional key account decision makers
- Conduct and participate in quarterly business reviews with customer(s) to review metrics, discuss business opportunities and operational challenges which also requires the ability to travel.
- Drives direct customer contact while demonstrating both the business development skills and ‘technical’ knowledge to make presentations, and lead/initiate customer discussions
- Drive growth and relationship of the Global Account by ensuring appropriate collaboration and partnering internally and externally
- Strengthen the customer relationship by driving appropriate DSV and customer stakeholder engagement in the Region
- Focus on developing end-to-end and value-added solutions across all DSV Divisions according to the strategic priorities
- Understands customer value proposition, transfers this into DSV world and products

**Engagement Planning**
- Communicate account growth plan across the DSV Road service lines and drive execution personally or through the involved teams where applicable
- Propose account goals and budget for Key Account per service line for the purpose of annual target setting
- Establish DSV Road Executive Sponsor approach towards the customer to ensure customer relation on various levels

**Review**
- Host account review meetings with the relevant Teams and/or IV Lead
- Create and manages account pipeline (including RFQ’s), activities and performance using global standard reports and define corrective actions
- Review up-trading, down-trading, loss-making and newly gained trade lanes monthly and take corrective actions where applicable
- Ensuring Monthly, Quarterly and Yearly Business Review (Strategic Business Review) meetings take place, are well-prepared and all relevant stakeholders involved in a timely way
- Able to escalate any concerns and/or complaints of the Key Account to the appropriate parties

**Processes, Risk & Compliance**
- Driving contract negotiations to achieve best terms and conditions in accordance with company policy
- Ensure DSV Road customer reporting standards are implemented and adhered to for all reports
- Maintain and update all relevant data in MS Teams / MS Dynamics (Visit Reports, Meetings, Tender, Trending Numbers)

**Quality, Health, Safety & Environment / GDP Responsible**
- It is the responsibility of all staff to ensure that their day-to-day activities

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