Shift Leader

3 weeks ago


Cypress, United States Mountain Mike's Pizza Full time

Mountain Mike's Pizza is a beloved community staple known for our delicious pizzas and exceptional customer service. We pride ourselves on creating a welcoming atmosphere where customers can enjoy great food with friends and family. We are looking for a dedicated and experienced Restaurant Manager to join our team and help us continue to deliver top-notch service and quality.

As a Shift Lead, you will play a crucial role in ensuring the smooth operation of the restaurant during your shift. You will be responsible for overseeing staff, managing customer satisfaction, maintaining high standards of food quality, and a clean and efficient work environment. This is an excellent opportunity for someone with leadership skills and a passion for the food industry.

**Key Responsibilities**
- **Supervise Staff**: Oversee the daily activities of kitchen and front-of-house staff to ensure efficient operation and high-quality service.
- **Customer Service**: Address customer inquiries and resolve complaints promptly and professionally.
- **Inventory Management**: Monitor stock levels, place orders, and manage inventory to prevent shortages and overages.
- **Scheduling**: Assist in creating and managing staff schedules to ensure adequate coverage during peak hours.
- **Training**: Train new employees on company policies, procedures, and standards to maintain consistency and quality.
- **Quality Control**: Ensure all food items are prepared to the highest standards and served in a timely manner.
- **Cash Handling**: Manage cash register operations, reconcile daily receipts, and prepare bank deposits.
- **Health & Safety**: Enforce health and safety regulations to ensure a clean and safe working environment.

**Qualifications**
- **Experience**: Minimum of 2 years in the food service industry, with at least 1 year in a supervisory role. Familiarity with kitchen operations, customer service standards, and handling busy shifts.
- **Skills**: Strong leadership, organizational, and communication skills. Ability to multitask and work under pressure.
- **Knowledge**: Familiarity with POS systems, food safety regulations, and inventory management.
- **Problem Solving**: Ability to quickly assess situations, identify issues, and implement solutions under pressure.
- **Attitude**: Positive attitude, team player, and a passion for delivering excellent customer service.
- **Availability**: Must be reliable and dependable. Must be available to work evenings, weekends, and holidays.

Pay: $14.00 - $15.00 per hour

Expected hours: 40 per week

**Benefits**:

- Employee discount
- Flexible schedule
- Paid time off
- Paid training

Experience level:

- 2 years

Restaurant type:

- Casual dining restaurant
- Fast casual restaurant
- Quick service & fast food restaurant

Shift:

- Day shift
- Evening shift
- Morning shift
- Night shift

Weekly day range:

- Monday to Friday
- Weekends as needed

**Language**:

- Spanish (preferred)

License/Certification:

- Driver's License (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Ability to Commute:

- Cypress, TX 77429 (required)

Ability to Relocate:

- Cypress, TX 77429: Relocate before starting work (required)

Work Location: In person


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