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Shift Leader

3 months ago

Cypress, United States Black Rifle Coffee Company Full time

**SHIFT LEADER-**

**Salary**

From $15 an hour plus tips

**Job Type**

Full-time

Part-time

**Benefits**

Employee discount

Flexible schedule

**Restaurant type**:
Coffee shop

**Full Job Description**

Black Rifle Coffee Company is experiencing explosive growth and seeks to hire Shift Leads who will assist the leadership team in executing store operations during scheduled shifts. This person will delegate tasks to associates and help create and maintain a positive customer experience. To be successful in this role, you should have customer service skills, the ability to perform multiple tasks at any given time, and the desire to embrace the Black Rifle Coffee culture.

Note: this position’s compensation includes hourly pay and tips $$$.

**Responsibilities**
- Maintains mission focus with an unwavering purpose to succeed in achieving our objectives as a company, a store, and as individuals.
- Attention to detail when providing quality beverages, retail items, and food products. Observes all standards pertaining to recipes, product quality, and health and safety.
- Keeps a clean, setup, and organized workstation according to Black Rifle Coffee Company standards. Ensures all equipment is operational and reports any maintenance needs.
- Takes the initiative to anticipate the needs of our customers and our store based on the customer cues and the store environment.
- Productively communicates with the team and management, assists in new team member training and acclimation, and contributes to a positive team environment and store culture.
- Acts with radical transparency, integrity and commitment, and knowledge that promote the culture and mission of Black Rifle Coffee Company.
- Adheres to Black Rifle Coffee Company’s operational policies and procedures that include cash handling, safety, and health and safety regulations.
- Celebrates team and individual achievements, while reinforcing store morale and the culture at Black Rifle Coffee Company.
- Brings a customer-first attitude and maintains a calm demeanor at all times.
- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
- Provides high level of customer service, trains staff to perform quality customer service
- Provides clear, specific, timely and respectful coaching and feedback to associates on shift to ensure operational excellence.
- Keeps an open line of communication to the General Manager

**Requirements**:
18+ years old

2+ years of retail supervisory experience preferred

Previous work experience as a Barista or server is desirable

Ability to learn with brewing equipment

Knowledge of sanitation regulations

Flexibility to work various shifts

Basic math skills

Ability to gauge customers’ preferences

Excellent communication skills

**Job Type**: Part-time

Pay: From $13.00 per hour

**Benefits**:

- Employee discount
- Flexible schedule

Experience level:

- 1 year

Restaurant type:

- Coffee shop

Shift:

- Day shift
- Evening shift
- Morning shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Shift availability:

- Day Shift (required)
- Night Shift (preferred)

Work Location: In person